Job details Location: Brunswick Job Type: Temp Discipline: Call Centre Customer Service Reference: ******* Posted: 26 days ago Share this job Job description Are you a passionate people leader with a proven track record in customer service management?
Are you looking for an opportunity to lead high-performing teams and make a real impact in a customer-focused environment?
Location: Based in Southern Sydney, with travel required across multiple sites as operational needs demand Contract: 6-Month Contract Rate: $*****-$***** per hour + Super Start Date: ASAP Working Hours: Monday - Friday (8:00am - 8:30am / 4:00pm - 4:30pm) We are seeking an experienced Customer Care Manager to lead and support customer-facing teams across a network of established sites.
This is an excellent opportunity for a people-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving team performance and engagement.
About the Role: As the Customer Care Manager, you will be responsible for leading a team, ensuring the delivery of outstanding customer experiences in a sensitive environment, and managing day-to-day operations.
You will work closely with stakeholders across the business to support service excellence, staff development, and operational outcomes.
This role is initially based across Woronora Rookwood, with the flexibility to work across additional locations as required.
Key Responsibilities: Lead, coach, and develop customer care teams across multiple sites.
Manage and support teams of approximately 6-10 employees at each location.




Conduct regular one-on-one meetings and performance discussions with team members.
Facilitate team meetings, operational briefings, and workflow planning sessions.
Drive employee engagement, performance, and accountability.
Oversee day-to-day team operations and ensure service standards are consistently met.
Build and maintain strong relationships with internal and external stakeholders.
Identify opportunities for process improvement and operational efficiency.
To be successful in this role, you'll have: Proven experience in a people leadership or team management role.
Strong coaching, mentoring, and staff development capabilities.
Experience conducting regular performance and development conversations.
Confidence leading team meetings and operational discussions.
Exceptional stakeholder management and communication skills.
Ability to manage competing priorities across multiple locations.
A collaborative and proactive approach to leadership.
What's on Offer: $***** - $***** per hour + Super Immediate start prospect.
Initial 6-month contract with potential for extension.
Diverse leadership role across multiple locations.
Opportunity to make a meaningful impact on team performance and customer service outcomes.
Supportive and collaborative working environment.
If you're an experienced leader with a passion for developing people, building high-performing teams, and delivering exceptional customer experiences, we'd love to hear from you.
Apply now for an immediate start or email ****** for more information.

📌 Customer Care Manager (Melbourne)
🏢 Charterhouse Partnership
📍 Melbourne