Fast-paced, people-focused position where no two days are the same
Docklands-based role with exposure across a well-established WA business
6-month fixed term opportunity within a supportive and collaborative Finance team
Who Are We?
For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands of Western Australians. We've crafted over 100,000 homes, from first homes to luxury residences, building trust and delivering excellence. With 1 in 4 customers referred by someone who believes in our commitment, we continue to shape WA's property landscape.
The Opportunity
We are currently seeking a proactive and customer-focused Query Administrator to join our Accounts Payable team on a 6-month fixed term contract based in our Docklands office.
In this role, you will play a key part in supporting the wider business by managing and resolving supplier, trade, and internal finance queries in a professional and timely manner. You will work closely with a broad range of stakeholders across the business, ensuring strong relationships are maintained while contributing to the smooth operation of the Accounts Payable function.
This role would suit someone who enjoys problem solving, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
Key responsibilities include:




Triaging and managing incoming supplier and internal finance queries through to resolution
Responding to phone and email enquiries in a timely and skilled manner
Liaising with internal departments to facilitate efficient query resolution
Providing regular updates to stakeholders and vendors throughout the process
Supporting continuous improvement initiatives within the Accounts Payable team
Assisting with maintaining strong vendor and stakeholder relationships
Collaborating with the wider Finance team to support business outcomes
Documenting and updating existing Process SOPs and Flow Charts
What You'll Bring
This opportunity would suit someone who is organised, proactive, and enjoys working collaboratively within a supportive team environment.
To be successful in this role, you will bring:
Previous experience within customer service, administration, or finance support
Strong written and verbal communication skills
Excellent organisational skills with strong attention to detail
The ability to manage competing priorities in a high-volume setting
A proactive mindset with a positive "can do" attitude
Strong stakeholder management and relationship-building skills
Confidence working across phone and email correspondence
Experience of using ServiceNow case management tool is desirable but not essential
Applications close: Sunday 15 November ****
#J-*****-Ljbffr

📌 Query Administrator - Vic (Melbourne)
🏢 Abn Group
📍 Melbourne