Andelo is a design subscription service for Australian marketing teams.
We're looking for an Account Manager who owns client relationships and champions their success, not someone who just passes messages between clients and designers.
What You'll Do
Client Ownership
Own 2-3 client accounts fully.
Your success is measured by whether clients stay and grow their accounts
Be the brand guardian: ensure every design meets their standards and brand guidelines
Coach designers on client-specific preferences
Conduct monthly check-ins beyond project work
Spot warning signs early and act before they become problems
Build trust with Marketing Directors and Creative Managers
Escalate recurring issues to leadership with solutions, not just problems
Brief & Quality
Check briefs are complete before designers start (assets, specs, references, deadline)
Clarify vague briefs by calling clients, asking questions, providing examples
Brief designers with context, not just basic instructions
Quality-check work against the brief before clients see it
Minimise revision rounds.
You're the final check before delivery
Manage scope professionally when clients request extras
This Role Is a Great Fit If
You're independent and make decisions without constant approval
You thrive in quick-paced environments and stay calm under pressure
You've worked in agencies and understand creative workflows
You're energised by variety: different clients, different challenges daily
Requirements




4+ years
in Account Manager, Client Services, or Client Success role in a design, creative, or marketing agency
Design literac
y to spot alignment issues, layout problems, and brand violations before work reaches clients
Proficiency
with ClickUp or similar PM tools, comfortable reviewing files in Figma/Adobe
Professional English
for client meetings and written communication
Availability
during Australian business hours (typically 10am-4pm Sydney time)
What We Offer
Competitive monthly rate.
You'll share your expected rate in the application
Annual performance reviews with pathway to rate increases
13th month bonus
Paid public holidays and annual leave
100% remote, work from anywhere in Southeast Asia
Clear growth path to Senior Account Manager and Team Lead roles as we scale
Hiring Process
Application
CV + screening form (~10 mins)
Phone Screen
Video call (~30 mins)
Interview
Detailed discussion on experience ******* mins)
Reference
Checks
Focused on client retention and problem-solving
Offer
3-month probation with checkpoints at Month 1, 2, and 3
If you read this and thought "this is exactly what I'm looking for",
Andelo is an equal opportunity employer dedicated to inclusivity.
We value diversity and do not discriminate against anyone based on race, color, religion, gender, nationality, age, disability, or any other protected status.
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📌 Account Manager (Sydney)
🏢 Joinandelo
📍 Sydney