Project Support OfficerClerk Grade: *****Employment Type: Part time (20 hrs. per week over Wednesday, Thursday and Friday).
Temporary opportunity for up to six monthsLocation: McKell, Haymarket.
Will need to attend the office up to two days per week, with a potential start time of 8.15amSalary range: $87,199 - $95,482 per annum plus super (pro-rata) Your
responsibilities will include:Support the administration and ongoing maintenance of the Learning Management System (LMS), ensuring information remains accurate and up to date, while working collaboratively across the business, Leadership and Capability Team, and People & Culture to respond to enquiries, resolve issues, and support the delivery of learning and capability programs and initiatives.Coordinate key Department of Customer Service (DCS) flagship programs, including participant management, event logistics, and venue coordination.
This role requires regular attendance at various DCS metropolitan locations for program delivery, up to two days per week, with an 8:15am start time.
As these programs are delivered face-to-face, the start time requirement is essential to the role.
About
the team:An opportunity has arisen for a high-performing Project Support Officer to join the Leadership and Capability team
in the People Innovation and Experience team within DCS.
People Innovation and Experience sits
within our People and Culture division and is responsible for the delivery of
key programs, initiatives, and services across the full employee lifecycle at
DCS to support an engaged workforce.Reporting to the Senior Programs Officer,
you will use your amazing organisational and problem-solving skills to manage
and coordinate the learning initiatives across DCS.
About
You: You are committed to enabling success
through expert problem-solving, sound judgement, and a customer-focused
approach.
You thrive in complex environments, working collaboratively across
the business to solve problems and achieve outcomes.
Highly organised and
detail-oriented, you effectively manage competing priorities while consistently
delivering against agreed timeframes.
A strong team player who can also work
autonomously, you demonstrate initiative,



adaptability, and a willingness to
continuously learn and improve.
To be
successful in this role you will have:Demonstrated experience (or the ability to learn) in supporting a Learning Management System (LMS) within a large and complex organisation, serving as the primary point of contact and subject matter expert.
An applicant with strong Cornerstone experience would be highly desirable.Proven ability to coordinate complex activities, identify issues, and implement effective solutions in a dynamic environment.Demonstrated experience managing multiple competing priorities while maintaining high standards of accuracy and meeting deadlines.Experience developing, implementing, and maintaining standard operating procedures, processes, and documentation to improve the efficiency, effectiveness, and consistency of systems and services.Strong project coordination and organisational skills, supported by excellent written and verbal communication abilities.Highly developed customer service and stakeholder relationship management skills, with a commitment to delivering positive outcomes.Experience collaborating with a diverse range of stakeholders across business units to deliver services, programs, and projects.Experience working within agile project environments, including monitoring and managing work through Kanban boards or similar project management tools.Demonstrated ability to work autonomously, exercise sound judgement, and consistently deliver outcomes within agreed timeframes.
About
Us: Department of Customer Service (DCS)
transforms the way NSW Government agencies interact with customers.
We are
passionate about putting the customer at the centre of everything we do and
adopting new technologies to make Government work better.
DCS is a service
provider and regulator,



focusing on delivering first-class customer service,
digital transformation, and regulatory reform to create better outcomes for the
people of NSW.
Looking for more information about the role?
Why not reach out to the Senior
Program Officer, Meredith Chapman – ******
to learn more about this incredible opportunity.
What's next?
Your application should
include an up-to-date CV and cover letter which clearly details your
relevant skills, experience to this position
Salary Grade *****, with the base salary for this role starting
at $87,199 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Rodrigo Sandoval via ******.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday, November 11th, **** at 11:59 pm.
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Project Support Officer (Sydney)
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📍 Sydney