You'll keep the office running smoothly — the steady, organised presence that lets our support and coordination teams focus on participants.
From answering phones and managing files, to data entry and supporting NDIS claiming, you're the dependable backbone of Superior Care.This role also extends into compliance support — helping maintain the records, policies, registers, and audit-trail documentation that keep SCS in line with NDIS Quality & Safeguards Commission requirements.
Compliance is a meaningful part of the role, not just a side task.Part time, 9am–5pm, minimum 3 days per week with flexibility on which days suit you.
Office-based with some flexibility for work-from-home days.
You'll be part of a friendly office team that values reliability, a calm head under pressure, and a positive attitude.What You'll Be DoingReception duties — greeting visitors, answering the main phone lineAnswering phones and emails professionally; directing calls to the right personManaging participant files and records with confidentiality and accuracySupporting rostering and scheduling for Support Workers (Excel-based)Compliance support — maintaining registers, policies, and audit-trail documentation aligned with NDIS Quality & Safeguards Commission requirementsAssisting with NDIS claiming through PRODA / NDIA portal (depending on your experience)Coordinating meetings, preparing agendas and minutesMaintaining office supplies and equipmentGeneral office administration — filing, printing, organisingSupporting compliance with privacy and confidentiality requirementsBeing a friendly first point of contact for families, participants,



and staffSystems You'll UseBrevity Care (NDIS provider software)Microsoft 365 / OutlookExcel (rostering and scheduling)Note: Payroll is handled separately by another team member, so this role does not assist with payroll directly.Reporting & PayReports to: Senior ManagementPay rate: SCHADS Award (level adjusted based on experience)What You'll Need (Mandatory at Hire)NDIS Worker Screening CheckFirst Aid certificationCPR certificationWorking With Children Check (WWCC)Driver's licence (current)Personal vehicleRight to work in AustraliaExcellent phone manner and written communicationAttention to detail and organisational skillsAbility to maintain confidentiality and handle sensitive informationReliability and a professional attitudeComfortable juggling multiple priorities in a busy environmentNice to HaveExperience in healthcare, disability services, or NDIS administrationFamiliarity with NDIS claiming and reporting processesExperience supporting compliance or audit activitiesExperience with rostering or schedulingPrevious reception or office administration experienceFormal administration training or qualificationFamiliarity with accounting software (Xero, MYOB, or similar)What We OfferPart-time rate based on hours worked, in line with the SCHADS AwardFlexible day options (minimum 3 days per week, 9am–5pm) within agreed working patternHybrid working — some flexibility for work-from-home daysComprehensive paid training and induction in our systems and processesTeam events and social connectionSupportive office team and cultureReliable, consistent hoursBeing part of a mission-driven organisation6-month probation period; 2 weeks' notice once confirmed
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📌 Ndis Admin & Compliance Coordinator (Part-Time, Hybrid) (Sydney)
🏢 Superior Care Group
📍 Sydney