E-commerce Customer Support & Operations AssistantFuture Tile is an online tile store based in Brisbane.
Most of our customers shop on our website, and we deliver tiles to homeowners, builders and trades across Australia.
Our showroom and warehouse in Fortitude Valley is where customers come to see tiles in person and where we pack samples and get orders ready.
We're a small team that builds a lot of its own systems, so you'll see how an e-commerce business runs from the inside.The roleYou'll keep our online orders moving and look after our customers.
Most of your day is online: answering live chat and email, following orders from checkout to delivery, and solving problems before they reach the customer.
The rest is hands‐on, like packing samples, getting pickups ready and helping walk‐in customers in the showroom.What you'll doAnswer customer enquiries by live chat, email and phone: product questions, quantities, stock, order updates and delivery timesManage orders end to end: confirm stock with suppliers, raise purchase orders, book freight and track deliveries until they arriveHandle delays,



damaged deliveries and returns with care and follow‐throughPick, pack and send tile samples, and prepare customer pickupsKeep product, stock and order data accurate in our online store and internal systemsHelp customers in the showroom when they visitAbout youExperience in e-commerce customer support, online retail operations, customer service or logisticsShopify or similar platform experience is a plus, and so is tiles, flooring or building supplies, but neither is essentialClear and friendly in writing and on the phoneOrganised.
You close loops and don't let orders slipQuick on a computer and comfortable learning current softwareHappy to lift boxes of tiles up to about 15kgFull working rights in AustraliaWhat we offer$60,000 to $65,000 + super, full timeMonday to Friday, weekends offA small, growing online business where your work is seen and you get real ownershipFull training on our products, systems and suppliersFortitude Valley location, a short walk from the train station
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📌 E-Commerce Customer Support & Operations Assistant (Brisbane)
🏢 Future Tile
📍 Brisbane