CSC Commonwealth Superannuation Corporation – Sydney NSW
Full time, Permanent
Remote
Hybrid
1d ago , from CSC Commonwealth Superannuation Corporation
Location: Canberra/Sydney preferred, however all locations across Australia considered
About the role
CSC is looking for an experienced Digital Channel Owner (DCO) to take ownership of the CSC public website channel and help shape how we deliver meaningful, seamless digital experiences for our customers.
Sitting within the Digital Engagement team, this is a strategic role with a strong delivery focus.
You'll set the vision and direction for this enterprise-level digital platform, bringing together customer needs, business priorities and technical considerations to translate strategy into practical digital outcomes.
You'll own and manage the digital channel strategy and roadmap, ensuring priorities are clear, aligned and translated into a well-managed pipeline of work.
Working closely with stakeholders, Technology and other Channel Owners, you'll act as the bridge between strategic priorities and technical delivery, supporting the continued integration, optimisation and operationalisation of CSC's customer ecosystem.
You'll oversee delivery through roadmap and backlog prioritisation, sprint planning, resourcing and coordination of development teams, while leading a small team of digital specialists to support the ongoing evolution and performance of the CSC public website channel.
Key responsibilities
Lead a small team of digital specialists, setting clear direction and priorities
Translate customer and business needs into a prioritised program of work




Lead discovery and delivery across projects, continuous improvement and BAU
Apply user-centred design principles to improve customer journeys
Partner with stakeholders across the business
Translate business and technical requirements into digital outcomes
Use customer insights and performance data to drive improvements
Oversee releases, testing, quality and compliance
Streamline ways of working and strengthen digital delivery.
What we are looking for
Full working rights in Australia
Strong experience managing or owning a large-scale, enterprise website or digital channel
Hands-on experience with Sitecore, with Adobe experience highly regarded
Experience delivering digital initiatives and transformational programs in a B2C environment
Experience defining digital strategies, roadmaps and prioritised programs of work
Strong understanding of user-centred design principles and customer journey thinking
Strong stakeholder management and influencing skills, including confidence working with senior leaders, business specialists and technical teams
Experience using data and customer insights to understand behaviour and improve digital experiences
Strong communication, organisational and project management skills




Demonstrated experience using agile/scrum delivery methodologies and project management tools such as JIRA
A practical, solution-focused approach and the ability to manage competing priorities and change.
Why join the team?
Permanent full time opportunity within Canberra/Sydney (hybrid) or remote working arrangements
Join a fun, creative and high-performing Digital Engagement team
Be a key player in driving digital maturity at CSC as we strive to improve and optimise the user experience and outcomes for our customers
Support and enable our customers to make informed and engaged decisions as they plan for their retirement
For any other questions about this role, contact ******
What you'll get in return
A career where you belong
At CSC, we're committed to more than super — we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
Join a workplace where you can thrive, grow, and belong.
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📌 Digital Channel Owner (Public Website) (Sydney)
🏢 Commonwealth Superannuation
📍 Sydney