Since ****, innovative watchmaking has been the cornerstone of OMEGA's heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world's favourite spy.
Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.The RoleThe primary objective of this position is to ensure the seamless operation of the boutique, consistently achieving sales targets and leading by example at all times.
This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of customer service.
As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.ResponsibilitiesPlanning of rosters for all areas of the boutiqueContinually review operational reports and records to ensure company policies and procedures are being upheldEnsuring the set up and set down processes are smooth running and to company requirementsDaily reports are sent to relevant management making sure all figures balance.Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all timesBe responsible for solving problems that impact boutique's service, efficiency and productivityTrack the performance statistics of sales employeesOversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging,



instruction booklets and warrantiesBe responsible for ensuring sales targets are achievedEnsure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremonyLead the development and maintenance of a client database through demonstrated sales performanceOpen and close the boutique independentlyPersonally manage client elevationsOversee boutique and individual client VIP relationshipsEnsure adequate focus on building local clientele VIP relationshipsLeadership & People ManagementActively monitor the performance of all boutique employeesAssess and recommend to Retail Manager the training needs for sales employeesConduct mid-year and annual performance review meeting with all boutique employeesApprove boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessiveLearning & DevelopmentImplement agreed training programs for all boutique employeesExecute E-Learning requirements and ensure completion of all modulesDevelop own comprehensive OMEGA brand and product knowledge baseSkills and ExperienceMinimum 5 years retail experience in the luxury sector preferredTertiary qualifications in Business administration an advantageHighly developed and proven customer service and client relationship skillsExcellent organisational skillsExcellent oral and written communication skillsTeam playerEnergy, drive and enthusiasmImpeccable grooming and presentationFull and versatile availabilityLuxury watch industry knowledge and experience an advantage
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📌 Omega Boutique Manager | Chatswood Chase (Sydney)
🏢 Swatch Group
📍 Sydney