Onboarding & Customer Success Manager - Newcastle
Exciting full time permanent role with quick growing global Saas company!
Attractive and competitive salary
Opportunity for career development and growth
State of the art office close to public transport
Exciting full-time permanent role with fast growing global Saas company!
Attractive and competitive salary
Opportunity for career development and growth
State of the art office close to public transport
#SCR-suzie-ninevski
Join a fast‐growing, innovative software company that's transforming the way businesses operate.
With strong growth comes opportunity — and they're looking for a passionate Onboarding & Customer Success Manager to help guide clients through a smooth and successful implementation journey.
You'll be the trusted partner clients rely on as they adopt new software.
From mapping workflows to managing implementation timelines, you'll ensure every client feels supported, confident, and ready to succeed.
You'll also deliver hands‐on training, coordinate data migration, and work closely with internal teams to bring each project to life.
The role:
Partner with clients throughout onboarding to understand workflow processes and software needs
Develop tailored action plans and manage implementation projects from initiation to completion
Coordinate data collection and migration to ensure a smooth transition
Deliver clear, engaging training sessions to support customer adoption and satisfaction
Support the successful delivery of all products and services
What we're looking for:
Tertiary qualifications in Business, IT, or a related field
SaaS industry experience is essential




Minimum 3 years' experience in onboarding, implementation, or customer success
Strong ability to identify client needs and deliver projects on time and within budget
Exposure to software development or software project management (client‐facing) is highly regarded
Self‐motivated, adaptable, and eager to learn
Strong data management skills, including intermediate–advanced Excel
Excellent communication and stakeholder management skills
Highly organised with proven project management capability
Strong problem‐solving and critical‐thinking abilities
Able to work autonomously and collaboratively
Committed to delivering exceptional customer service and positive outcomes
Benefits:
Exciting full-time permanent role with fast growing global Saas company!
Attractive and competitive salary
Opportunity for career development and growth
State of the art office close to public transport
For more exciting career opportunities follow A.I.R Recruitment on Facebook, LinkedIn and Instagram.
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Who is A.I.R Recruitment?
A.I.R Recruitment is a national award-winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success.
The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain.
A.I.R Recruitment specialise in permanent recruitment in white collar, blue collar, professional and executive roles.
What sets us apart?
Our Sales Success Strategy Program developed by their Award winning sales and recruitment professional, Director Suzie Ninevski.
#J-*****-Ljbffr

📌 Onboarding & Customer Success Manager - Newcastle (New South Wales)
🏢 A.I.R Recruitment
📍 New South Wales