As a Housing Officer, you'll manage a diverse portfolio of housing tenancies, supporting customers to maintain successful tenancies and contributing to safe, positive neighbourhoods.You'll build relationships, solve problems and manage everything from tenancy compliance and arrears, to property, wellbeing and complex customer matters.
With home visits, inspections, stakeholder engagement and NCAT matters all part of the mix, this is a role where every day brings something different.We have a full time (35 hours a week) permanent opportunity available based in Western and South West Sydney.
The role is suited to experienced housing or community services professional who thrives on variety, meaningful customer engagement and managing a diverse caseload.KEY RESPONSIBILITIESManage a portfolio of tenancies and maintain accurate customer recordsConduct routine property inspections and complete follow-up actionsSupport customers to sustain their tenancies and achieve positive outcomesResolve tenancy issues, complaints and anti-social behaviour mattersMonitor rent and non-rent accounts and assist customers experiencing financial hardshipBuild strong relationships with internal teams and external stakeholdersEnsure compliance with tenancy legislation, policies and proceduresREQUIREMENTSMinimum 2 years' experience in a community services, housing or related sectorAn understanding of the Residential Tenancies Act and NCAT processes.Current NSW Driver Licence and access to a comprehensively insured vehiclePolice Check,



Working With Children Check, NDIS Worker Screening CheckCertificate IV in Community Services or equivalent (desirable)WHY WORK WITH US?
As a leading community housing provider,Hume houses 1 in every **** NSW residents.
We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.
We build recent properties, manage tenancies forownersand provide services and support to meet our diverse customers and community's needs.
From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.We are diverse, dedicated, fun and flexible.
We welcome those who share our values and our purpose of providing people with opportunities to prosper.
Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.We also offer:Salary packagingAccess to EAP Counselling ServiceAdditional LeaveHume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community.
We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.
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📌 Housing Officer (Sydney)
🏢 Hume Community Housing
📍 Sydney