We are partnering with a globally recognised company in the RFID technology and education space to recruit a Customer Technical Support Specialist to join its growing team, supporting customers across Australia and Recent Zealand.This is a hands-on, customer-focused role where your ability to listen, diagnose problems, troubleshoot and find practical solutions will be key.You'll work directly with customers who are experiencing issues with specialist products and equipment, helping them understand the problem, working through solutions and coordinating further assistance where required.About the roleRespond to customer enquiries via phone and emailListen to customers, understand their issues and diagnose problemsTroubleshoot a combination of hardware, software and equipment-related issuesResearch and identify practical solutions to customer problemsManage and prioritise customer cases through to resolutionFollow up with customers to ensure issues have been resolvedCoordinate external technicians when onsite assistance is requiredClearly explain technical information to customers with varying levels of technical knowledgeIdentify recurring issues and assist with determining root causesEscalate more complex issues when requiredWork closely with internal teams to ensure customers receive a timely and effective solutionAbout youYou may come from a customer service, technical support, service, field support or troubleshooting background.
The key is your ability to understand a problem, ask the right questions and work logically towards a solution.You will ideally have:Experience troubleshooting hardware, software, equipment or technical productsStrong customer service and communication skillsA logical and analytical approach to problem solvingThe ability to explain technical information in simple termsStrong organisation and time management skillsThe confidence to take ownership of customer issuesA proactive and self-motivated approachThe ability to work independently while also being part of a small teamA willingness to learn new products and systems quicklyPrevious experience with specialist equipment, electronics, RFID technology or similar products would be advantageous, but is not essential.What's on offerThis is an opportunity to join a growing team in a role where you will have genuine ownership of customer issues and play an important part in delivering a positive customer experience.If you enjoy diagnosing problems, talking to people and finding solutions, we'd like to hear from you.
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📌 Customer Technical Support Specialist (Melbourne)
🏢 Programmed GO
📍 Melbourne