Customer Service Supervisor - ForwardingAre you an experienced Client Services professional ready to take the next step in your career?
This is an opportunity to join a well-established global freight forwarding business in a Customer Service Supervisor role, leading a small team of approx.
5-6 people.You don't necessarily need to have held a formal leadership title.
We're looking for someone with strong customer service experience who has the ability, drive and aptitude and is ready to step up, take ownership and develop their leadership skills within a global organisation.It's a great opportunity for an experienced Senior Customer Service professional who is ready to move beyond their current role and work towards a broader management position over the coming years.The RoleYou will provide day-to-day leadership and support to the team, ensuring customers receive a consistently high level of service while remaining closely involved with the operations hub.Your responsibilities will include:Leading, supporting and developing a small Customer Service teamManaging customer relationships and helping resolve escalations and service issuesWorking closely with Operations, Sales and internal teams to ensure a smooth customer experienceOverseeing customer shipment coordination and ensuring effective handoversSupporting the team with more complex customer requirementsIdentifying opportunities to improve processes, service levels and efficiencySupporting customer onboarding,



reporting and quotationsUsing your past operational knowledge and experience to provide practical solutionsContributing to the overall performance and development of the teamAbout YouWe're looking for someone with 5-10 years' Freight Forwarding experience, coupled with solid customer service and customer-facing experience.You don't necessarily need to have held a formal leadership title.
You may be an experienced Senior Customer Service professional, Team Leader or customer centric operations expert who has reached the point where you're ready to take that next step.You will ideally have:Solid customer service and customer-facing experienceStrong operational knowledge of freight forwardingSome experience leading, mentoring or supporting others, or the capability and maturity to step into leadershipStrong communication and relationship-building skillsA solutions-focused approach to customer issuesGood commercial awareness and an understanding of the importance of both service and profitabilityThe confidence to make decisions and take ownershipThe ambition to continue developing towards a broader management roleSalaryUp to $120K + Super (flex pending experience)LocationAlexandriaHybrid work arrangements on offerAdditional informationBuild towards a broader management careerStep into leadership roleLead a small, experienced customer service team
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📌 Customer Service Supervisor - Forwarding (Sydney)
🏢 PATH4 Group
📍 Sydney