JOB DESCRIPTIONGuest Services AgentLocation: Mantra Nelson BayJob Type: Full-Time or CasualAbout UsMantra Nelson Bay is a renowned resort nestled in the heart of the beautiful Nelson Bay,offering outstanding accommodation and exceptional guest experiences.
We prideourselves on delivering memorable stays through friendly, skilled, and attentiveservice.
Join our dynamic team and be part of an exciting and vibrant hospitalityenvironment.Position OverviewWe are seeking a passionate and dedicated Guest Service Agent to join our team atMantra Nelson Bay.
This is an excellent opportunity for individuals who thrive in a fast-paced environment, love interacting with guests, and are committed to providing anexceptional guest experience.
As a Guest Service Agent, you will be the first point ofcontact for our guests, responsible for delivering outstanding customer servicethroughout their stay.Duties and responsibilities:Welcome and check-in/check-out guests in a friendly and professional mannerAnswer guest inquiries, provide information about the resort and local areaHandle reservations and assist guests with bookings, upgrades, and special requestsResolve guest concerns or complaints promptly, ensuring guest satisfactionMaintain accurate guest records and billing informationEnsure the lobby and front desk areas are clean, organised, and well-stockedCollaborate with other departments to ensure guest needs are met and exceededAssist with administrative tasks such as answering phones,



email correspondence, and handling paymentsEnsure the resort's security procedures are followed to ensure guest safetySupport other team members as needed to ensure smooth operationsEnsure a very high level of customer service is constantly maintainedMaintain good communication and work relationships in all hotel areas and with all propertiesProcessing large volumes of reservations in a timely and professional mannerTimely email managementat Hotel Group Head Office: PO BOX 612, Newcastle, NSW ****www.athotelgroup.com/careersThe successful candidate will have:Previous experience in a customer service or hospitality role is desirable, but not essentialExcellent communication and interpersonal skillsA positive and proactive attitude with a passion for providing exceptional serviceAbility to work independently and as part of a teamStrong attention to detail and organizational skillsAvailability to work on a flexible roster, including weekends and public holidaysA professional appearance and a friendly demeanourWhy Join Us:Competitive salary and benefitsOpportunity for career growth within the Accor Hotels GroupWork in a beautiful, dynamic environmentJoin a supportive and inclusive teamDiscounted accommodation for friends and familyIf you are looking for a rewarding career in hospitality and enjoy making lasting impressions on guests, we would love to hear from you.
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📌 Guest Services Agent (New South Wales)
🏢 AT Hotel Group
📍 New South Wales