Travel Product Coordinator (My Cruises) - Broadbeach, QLDOur Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries.
You'll keep our products accurate, competitive, and market‐ready by blending analytical work, cross‐team collaboration, and hands‐on problem‐solving.As a Cruise Product Coordinator, you'll be part of an award‐winning team that combines a passion for travel with a high‐performance culture.
At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers.
Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ ****), we offer the support, development opportunities and culture to help you succeed.
Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruises agency.A day in the life:Provide proactive administration support to the Cruise Product Managers across day‐to‐day operationsManage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolutionEnsure all packages loaded onto the website are accurate, up‐to‐date, and displayed correctly across all relevant platformsProof all marketing collateral (from press ads to social media posts, DM pieces to EDMs)



to keep our brand sharp and deals consistent and error‐freeTest Traveltek Clusters to ensure they are accurate and bookableAssist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheetsConduct regular rate analysis to stay competitive and aligned with market trendsResearch new products, tours, and attractions to enhance our offering or create upsell opportunitiesCarry out weekly checks of rates and inventory for products currently being promotedAbout usAt My Cruises, we're passionate about helping Australians discover incredible destinations through unforgettable holidays experiences.
We're committed to creating exceptional customer experiences while helping our people build rewarding careers.
We're part of Ignite Travel Group, owned by Flight Centre Travel Group.Who you are:12+ months' experience in retail or wholesale travel preferredA passion for cruising and strong product knowledge is a bonus, however we're equally open to candidates with extensive travel experience who bring a deep understanding of the industryNatural organizer with excellent attention to detailCalm under pressure and comfortable juggling multiple prioritiesProactive problem‐solver who anticipates and resolves issues earlyConfident, clear communicator with all stakeholdersTech‐savvy — comfortable with systems, trackers,



and inbox managementCustomer‐focused with a passion for delivering great experiencesTeam‐spirited, supportive, and versatile (including some public holidays)Detail‐driven with strong ownership from start to finishAdaptable — handles shifting priorities and change with easeWhat's in it for youCompetitive base salary plus superStructured onboarding programClear career progression pathwayComprehensive My Cruises product training and ongoing development opportunitiesCareer development and leadership opportunitiesExclusive travel and cruises dealsOpportunities to travel the worldHealth and wellbeing programs, including corporate health insurance discountsFinancial advisory services and employee share plan opportunitiesReward and recognition programsCareer progression opportunities across Ignite Travel GroupIndustry events and familiarisation opportunitiesVolunteer leave, charity fundraisers and community initiativesWeekly happy hour, team events and social activitiesRegular celebrations on our beachfront balconyVIP tickets to special eventsIf you love everything from rates, packages, and website updates to partner coordination and sales queries to create unforgettable cruise experiences, we'd love to hear from you.Applications for My Cruises roles are submitted via the Flight Centre Travel Group careers website and are managed directly by the Ignite Travel Group Talent Acquisition team.
We kindly ask recruitment agencies not to submit unsolicited resumes.
Flight Centre Travel Group is not responsible for any fees related to unsolicited applications.We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.
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📌 Travel Product Coordinator (My Cruises) - Broadbeach, Qld (Gold Coast)
🏢 Ignite
📍 Gold Coast