About UsPolyaire is a wholesale distributor of air conditioning products, established in ****, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience.
We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do.
Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions.
Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.About The RoleReporting directly to the QLD Commercial Manager, the Internal Sales Coordinator supports activities of the QLD Commercial division, supporting the Commercial Manager and the Senior Project Manager, Project Manager, and Project Coordinator across Tier 1, Tier 2, and Tier 3 commercial projects.
This includes sales order processing, invoicing, customer liaison, delivery scheduling, transport coordination, purchase order management, and quotation support.This role is the operational backbone of the commercial team, ensuring throughput, accuracy, and customer confidence by keeping the processing, documentation, and administrative workflows running across all active projects and customer accounts.Key ResponsibilitiesProcess sales orders and invoices accurately and in a timely mannerRaise and receipt purchase orders into the system as instructedTrack, manage,



and process change orders in the systemMonitor overdue orders and update due dates as requiredRespond to customer enquiries regarding delivery updates, stock availability, and order statusCommunicate relevant order and delivery information accurately to clients, branch staff, and the commercial teamKeep the Commercial Manager and project management team informed about order status and any issues that may impact client relationships or project timelinesArrange transport for outgoing orders, coordinating with freight providers and branch logisticsTrack deliveries and proactively communicate any delays or changes to customers and the project management teamProcess smaller pricing enquiries in accordance with sales and pricing policySupport the Commercial Manager and project management team with quotations and general enquiriesCheck quotes against drawings and specifications to ensure accuracy, particularly for orders processed through overseas estimating teamsProvide product and order-related information to customers within established guidelines, escalating technical matters to the relevant managerEscalate non-routine commercial, technical, or customer issues promptly to the relevant managerIdentify and flag potential order, delivery,



or documentation issues early to minimise impact on customers and project timelinesSupport the commercial team by collaborating with colleagues and sharing knowledgeQualifications and ExperiencePrior experience in an administration, sales support, or estimating roleExperience in HVAC, construction, or building products is highly regardedGood data entry skills and strong attention to detailCompetent with Microsoft Office (Excel, Word, Outlook) and ERP systemsAbility to understand commercial products and discuss them with customers at a general levelStrong time management and ability to prioritise competing demands from multiple stakeholdersDetail-oriented with strong follow-through on tasks and commitmentsProcess-driven with a preference for accuracy and structured workflowsStrong written and verbal communication skillsTeam-oriented with a collaborative and service-focused approachAbility to work in a fast-paced environment with multiple concurrent priorities across different project tiersSelf-motivated and able to work with minimal supervision once trainedComfortable escalating issues and seeking guidance when operating outside established processesA competitive salary on offerFull training in all aspects of the business operationsGreat work life balance — no weekend work or late nights!
Opportunities for professional growth and developmentA supportive and collaborative work environmentFree uniform allocation — proudly wear the Polyaire uniform (Polyware)Access to our Employee Assistance ProgramService Awards ProgramEmployee Referral Program — get rewarded with a cash incentive for referring outstanding people!
Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailersAccess to our Workplace Banking and Financial Wellbeing Program
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📌 Internal Sales Coordinator (Brisbane)
🏢 Polyaire
📍 Brisbane