Coastal Pest Solutions is a trusted provider of comprehensive pest management services and termite barriers across northern New South Wales.
We are committed to delivering high-quality solutions to our residential and commercial clients whilst maintaining the highest standards of professionalism and customer care.
Our team is dedicated to protecting the health and safety of our community through effective pest control services.About the roleWe are seeking an Administration Assistant to join our team at our Townsend NSW office on a part-time basis.
This role is pivotal in supporting the smooth operation of our customer service functions.
As an Administration Assistant you will be ensuring that all customer enquiries, bookings, and service requests are managed efficiently and professionally.
This position offers the opportunity to work in a dynamic setting where your organisational skills and customer-focused approach will directly contribute to our operational success and customer satisfaction.Key responsibilitiesManaging incoming phone calls, emails, and customer enquiries in a professional and courteous mannerProcessing service requests and scheduling pest control appointments for customersMaintaining accurate customer records and databasesProviding administrative support to the managementResponding to routine customer enquiries and directing complex issues to appropriate staff membersPreparing and organising documentation and invoicesAssisting with data entry and filing systemsSupporting the coordination of service schedules and customer follow-upsContributing to the overall efficiency and professionalism of the office environmentWhat we are looking forPrevious experience in a customer service or call centre environment, or demonstrated robust customer service skillsExcellent written and verbal communication abilities, with a professional telephone mannerStrong organisational and time management skills with the ability to prioritise multiple tasksProficiency in using computer systems, Microsoft Office, and relevant administrative softwareAttention to detail and accuracy when managing records and dataA friendly, patient, and helpful approach to customer interactionsReliability and flexibility, with the ability to adapt to changing prioritiesProblem-solving skills and the ability to work both independently and as part of a teamA professional demeanour and commitment to maintaining confidentialityWhat we offerAt Coastal Pest Solutions, we value our team members and offer a supportive working environment.
We provide part-time flexibility that allows you to balance your work commitments with your personal life.
We foster a collaborative culture where your contributions are recognised and appreciated.
We are committed to providing ongoing support and training to help you develop your skills and progress within our organisation.
We also offer a welcoming workplace where you can build positive relationships with colleagues and feel part of a dedicated team.
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📌 Administration Assistant (New South Wales)
🏢 Coastal Pest Solutions
📍 New South Wales