Receptionist / Administration Assistant – Private Psychology PracticeAbout the CompanyCBT Professionals is a family-owned private psychology practice committed to transforming lives and supporting people.Our people-focused culture is at the heart of what we do.
We are always looking for hardworking, genuine and motivated people who bring a team-focused attitude and want to contribute to a supportive environment.It is the people at CBT Professionals who make our business a success, and we value team members who are passionate about helping others, building strong relationships and growing with the practice.About the RoleWe are looking for a casual Receptionist / Administration Assistant to join our Mount Gravatt practice, working approximately ***** hours per week.This is a great opportunity for someone who already has administration or reception experience and is particularly interested in working within the mental health and psychology field.For the right person, there is potential for the role to progress into a permanent position in the future, along with opportunities for career development and progression within our administration team.As one of the first points of contact for our clients, you will play an important role in creating a welcoming, professional and supportive experience.
We are therefore looking for someone with robust interpersonal and communication skills, who is confident interacting with a wide range of people and understands the importance of sensitivity and professionalism within a mental health setting.ResponsibilitiesAs part of the administration team,



your responsibilities will include:Providing a warm and welcoming first point of contact for clientsGreeting and checking in clients attending the practiceManaging a high volume of phone and email enquiries in a professional and supportive mannerManaging clinician appointment diaries, including bookings, cancellations and waitlist managementResponding to online enquiries and referralsProcessing payments, Medicare rebates and third-party invoicingAdministering client paperwork and questionnairesSupporting clinicians with day-to-day administrative requirementsGeneral reception and administrative duties, including scanning and document managementAssisting with the general organisation and presentation of the clinicWorking collaboratively with the wider administration and clinical teamsAbout YouWe are looking for someone who genuinely enjoys working with people and can bring warmth, professionalism and reliability to a busy psychology practice.Strong digital literacy is required with demonstrated proficiency across Microsoft 365 applications, including Outlook, Teams, Word and Excel, with the ability to quickly learn new systems.To be successful in this role,



you will ideally have:Previous experience in an administration and/or reception roleStrong interpersonal skills and the ability to communicate confidently and professionally with a range of peopleAn interest in psychology, mental health or the broader health sectorA warm, empathetic and approachable communication styleA qualified and confident phone mannerProficient with Microsoft 365 applications and strong digital literacyThe ability to work effectively in a busy, fast-paced environmentStrong organisation and time-management skillsExcellent attention to detailA proactive approach and willingness to learnA hardworking and team-focused attitudeThe ability to maintain professionalism, discretion and confidentialityFlexibility with availability to support the needs of the practiceWhy Join Our Team?
At CBT Professionals, we want our administration team to have opportunities to learn, develop and grow within the organisation.We offer:Potential to progress from casual employment into a permanent position for the right fitOpportunities for career progression and development within the administration teamExperience working within an established psychology and mental health environmentThe opportunity to work closely with psychologists and other mental health professionalsA supportive and team-focused workplaceRecognition initiatives and social eventsA values-driven work environmentMeaningful work supporting clients accessing psychological servicesThis could be particularly suited to someone who wants to build their administration career within the mental health sector and is looking for an opportunity where they can develop with the practice over time.
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📌 Psychology Receptionist (Brisbane)
🏢 CBT Professionals
📍 Brisbane