The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices.
Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D; and Product Management teams inside Radware, to ensure customers gain the best value and service.ResponsibilitiesOwning Customers Post Sales relationshipEstablishing and maintaining strong working relationships with key internal and customer personnel to work effectivelyBecome a valued member of the customer's engineering teamParticipating in Customers onboarding to Radware servicesAnalyzing and deeply understanding Customer technical needs and customizations.Cooperating with different departments in Radware internally (Support, Cloud, Qualified Services, R&D;), to ensure customers gain the best value and serviceAdvocating Customer needs inside the companyCreation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATPSolution implementation according to agreed schedule and timelinesTroubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D; teams,



if needed)Performing periodic Radware solutions tuning and maintaining configuration and software best practicesTroubleshooting and resolving complex technical issues associated with Redware's equipment.Developing standardized operational procedures for Radware equipment in Customer's environmentGenerating weekly reports on work in progress and statusPerforming periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.Coordinating new business opportunities and technical solutions with Pre-Sale EngineeringAt least 5 years industry relevant, Networking and Security integration work experienceCustomer orientation and onsite support experienceExcellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper).
Special attention to Service Providers routing and switching protocols (BGP based environment)Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.Hands-on experience with virtualization platforms (VMware, KVM)Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.Industry standard networking and/or networking security certifications.Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution Solid communication and interpersonal skills – written and verbal.Fluent English communication – written and verbal.The daily work is at Customer's premises.AdvantagesFamiliarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.
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📌 Resident Engineer (Sydney Based) (New South Wales)
🏢 Radware
📍 New South Wales