# Service DesignerABC (Australian Broadcasting Corporation), AustraliaCulturePublic sectorOur Pick## Why this work mattersAustralia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital platforms.This job was selected as "Our Pick" because the hiring organization is particularly good for the world.View the full listing and apply →Listed 29 Oct **** · **Apply by 8 Nov ******Applications are handled by ABC (Australian Broadcasting Corporation), not by Hard Problems.
## About ABC (Australian Broadcasting Corporation)The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster.
Its Product & Technology (P&T;) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.
### The roleThis is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane.
You would sit within the Digital Product team and report to the Product Design Research Lead.
The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.
### What you would do* Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.
* Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.
* Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas,



and roadmaps to communicate research and point the way forward.
* Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.
* Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.
* Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.
* Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.
### What they are looking for* Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.
* Proven experience delivering long-term service design projects in a large, complex technology setting.
* Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.
* Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.
* Strong project management skills and experience working in agile environments.
### Working arrangementsThe role is based in Sydney, Melbourne or Brisbane (candidate's choice of location).
It is a fixed-term contract for approximately 11 months at full-time hours.
### Pay and benefitsAUD 129,000 - AUD 143,000 per year, plus 15.4% ABC nominated superannuation.
## DetailsLocation: AustraliaSalary: AUD 129,000 - AUD 143,000Sector: CultureRole: Service designSeniority: GeneralOrganisation: Public sectorThis job is listed on the Hard Problems job board, but details come from the employer's own listing and may have changed — always check the original posting.
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📌 Service Designer . Abc (Australian Broadcasting Corporation) (Newcastle)
🏢 Hard Problems
📍 Newcastle