AFCA, The Australian Financial Complaints Authority, is building the Australian Scams Ombudsman capability.
We're seeking a Senior Manager to establish and lead the Triage, Assessment & Prioritisation function, shaping its operating model and standards to ensure prompt, consistent scam complaint handling.This is a rare chance to build from the ground up and set a scalable path for the service.
In this hybrid role, you'll lead senior professionals, drive outcomes, and partner across regulators,
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📌 Senior Leader, Scam Triage & Assessment (Sydney)
🏢 AFCA
📍 Sydney