Working either 8:00am - 4:00pm or 10:00am - 6:00pm, working one Sunday a fortnight (Sunday will be working from home) Start date will be Monday 13th January.
18th January - 22nd January will require travel to Adelaide for training Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You'll also have access to benefits designed to support your wellbeing and growth, including: Career development and ongoing learning opportunitiesSupportive leaders and a cooperative team cultureBenefits to support your wellbeingOpportunities to contribute to meaningful servicesA diverse and inclusive workplace where everyone mattersLong-term career opportunities within a government-backed contract Make an impact at Serco As a WFM Coordinator at Serco, you'll support effective service delivery by translating workforce requirements into accurate, compliant and cost-effective rosters.
You'll coordinate scheduling, attendance and employee data, respond to operational changes, and provide timely workforce insights to help leaders maintain coverage, optimise workforce utilisation and meet employee, contractual and business requirements.
You'll also maintain the integrity of workforce management information and act as a key liaison between Payroll and Operations for enquiries relating to employee hours worked.
As a WFM Coordinator, you'll make a positive impact by: Completing end-to-end roster maintenance and ensuring published rosters comply with relevant employment and industrial instrumentsBuilding, publishing,



managing and auditing rosters and baseline demand in accordance with the workforce planCoordinating roster backfill and optimising shifts to meet service delivery requirementsEnsuring employee attendance data is complete and accurate and managing attendance enquiriesManaging and auditing employee profile data and user access within the workforce management systemSupporting workforce management system upgrades, user acceptance testing and system auditsProviding stakeholders with accurate analysis and evidence-based recommendations to improve workforce planningMonitoring roster performance in real time and proactively identifying potential and emerging weaknesses in workforce rostersMaintaining high standards of workforce management data integrity and qualityProviding administrative and coordination support to the Contract Manager and wider team as required Serco is a place for you You could be a outstanding fit if you have: Sound knowledge of business operations, including productivity KPIs, service levels and the interdependencies between quality, productivity, payroll and invoicingAdvanced knowledge of workforce planning, workforce planning software,



associated hardware and CRM systemsDemonstrated competence in workforce management methodologiesStrong planning and organisational skills with effective stakeholder engagement capabilityDemonstrated ability to analyse and interpret data accuratelyExperience in workforce planning and scheduling, including managing complex forecasting algorithms across multiple contact channels and stakeholder groupsWell-developed technical capability across Microsoft Office applications and relevant technologies In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals.
Here, you'll appreciate a flexible approach to work-life while contributing to effective workforce planning, service delivery and operational performance.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe.
The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
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📌 Workforce Management Coordinator (Sydney)
🏢 Serco
📍 Sydney