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********************************************************************Title: CPT-*****Roofing Customer Service & Scheduling Virtual AssistantIndependent Contractor — CPT-***** Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.An established California roofing contractor is seeking a full-time Business Support VA to assist with incoming calls, customer inquiries, inspection scheduling, appointment confirmation, CRM updates, and recurring administrative follow-up.The business serves residential customers and works with office staff, field crews, installers, and sales personnel.
The VA will support communication between customers and the company while keeping appointments and customer records organized.The ideal candidate will bring excellent phone communication, a friendly and patient personality, strong organizational skills, and previous customer-service experience.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Customer Communication & Front Desk SupportAnswer incoming customer calls and respond to routine inquiriesGather contact information, service requests,



and relevant property detailsAssist homeowners with scheduling questions and general concernsFollow established procedures when addressing routine customer questionsDirect technical roofing questions, pricing requests, and project-specific concerns to managementMaintain a welcoming, patient, and professional phone presenceInspection Scheduling & Appointment CoordinationSchedule inspections and customer appointments using the company calendar and CRMContact customers to confirm upcoming appointmentsFollow up on new inquiries and outstanding scheduling requestsUpdate the owner's calendar and communicate schedule changesCoordinate appointment information with sales representatives and field personnelTrack cancellations and rescheduling requests to help reduce missed appointmentsCRM & Administrative Follow-UpEnter accurate customer information and communication notes into the CRMMaintain records of previous appointments, property visits, and service historyTrack outstanding follow-ups and unresolved customer mattersRespond to routine business emails using approved guidanceKeep relevant internal team members informed of customer requestsFollow established lead intake and appointment handling proceduresEach engagement is based on a defined scope of work and is governed by an independent contractor agreement.
Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client's requirements:Customer service, receptionist, or front desk support experience requiredBack office or administrative experience strongly preferredExcellent spoken English and professional phone communication requiredAppointment scheduling and calendar coordination experience strongly preferredCRM and customer data-entry experience strongly preferredExperience handling inbound customer inquiries and follow-up requiredSpanish-English bilingual communication is a plusConstruction,



roofing, or home-services experience a plus but not requiredStrong organization and ability to follow established procedures requiredIDEAL CANDIDATE PROFILEFriendly, personable, patient, and approachableExcellent communicator who can remain calm with difficult customersOrganized and dependable with appointments and follow-upStrong listener with accurate note-taking skillsComfortable learning roofing terminology and company proceduresTeam-oriented and willing to assist internal staffConsistently professional throughout customer interactionsAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDClient CRM — Platform TBDCalendar & Appointment Scheduling ToolsBusiness Phone / VoIP PlatformEmail & Communication PlatformsMicrosoft Office / Google WorkspaceWork ScheduleContracted Hours per Week: 40HoursScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: 8:00 AM–5:00 PM PST (One-Hour Break For Lunch)Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above.
However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW.
Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Entry, Junior LevelContracted Hours per Week: 40 hours/weekDaily Working Time: 8:00 AM–5:00 PM PST (One-Hour Break For Lunch)Scheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: FemaleLANGUAGES SPOKEN/PREFERENCE: English Required; Spanish/Bilingual a PlusACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required)REGION PREFERENCES: Offshore or NearshoreWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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📌 Cpt-11709 Roofing Customer Service & Scheduling Virtual Assistant (Canberra)
🏢 20four7VA
📍 Canberra