Queensland Fertility Group (QFG) | Mackay, QLDPart-Time Fixed-Term Contract | Maternity Leave CoverHelp create healthy families while delivering exceptional patient care and service.At Queensland Fertility Group (QFG), part of the Virtus Health network, we're dedicated to helping people create healthy families.Every day, our teams support patients through one of the most important and emotional journeys of their lives.
As an Administration Officer, you'll play a vital role in creating a welcoming, professional and supportive experience for every patient who interacts with our clinic.We are seeking a compassionate, organised and customer-focused Administration Officer to join our Mackay clinic on a part-time fixed-term contract to cover a period of maternity leave.Why Join QFG?
Meaningful work supporting patients on their fertility journeySupportive and collaborative clinic cultureDiverse role combining patient service, administration and healthcare supportOpportunity to develop specialist healthcare administration experienceWork with a respected leader in fertility and reproductive healthcareBe part of a purpose-driven organisation helping people create healthy familiesAbout the RoleThis is much more than a reception or administration role.You will be a key point of contact for patients, specialists and healthcare professionals, providing exceptional customer service while supporting the productive operation of the clinic.Working closely with nurses, patient care coordinators, counsellors and specialists, you'll assist with patient administration, appointment coordination, patient enquiries and clinic operations while maintaining the highest standards of professionalism,



confidentiality and care.Key ResponsibilitiesDeliver exceptional patient service face-to-face, over the phone and via emailManage patient registrations and maintain accurate patient recordsSchedule and confirm appointments, education sessions and counselling appointmentsHandle patient enquiries in a prompt, professional and compassionate mannerProcess payments, refunds and patient financial enquiriesSupport the administration of genetic material transport and disposal requestsAssist with the release of medical records and patient documentationMaintain clinic records, databases and filing systemsLiaise with clinical and administrative teams to support efficient patient careSupport general clinic administration and operational activitiesMaintain a welcoming and professional clinic environmentAbout YouWe're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.Previous administration or customer service experienceExcellent communication and interpersonal skillsStrong organisational and time management skillsHigh attention to detail and accuracyStrong computer literacy and confidence using multiple systemsAbility to manage competing priorities in a busy environmentCommitment to professionalism, confidentiality and patient careHighly RegardedExperience in healthcare,



medical or specialist practice administrationKnowledge of Medicare and private health billing processesUnderstanding of patient confidentiality and medical record managementCertificate III in Health Administration or similar qualificationPrevious fertility, women's health or healthcare experienceWhat Will Help You Thrive?
You will be:Warm, professional and approachablePatient-focused and empatheticOrganised and reliableComfortable working in a fast-paced environmentA team player who enjoys supporting colleaguesCommitted to delivering exceptional customer experiencesAbout Queensland Fertility GroupQueensland Fertility Group is one of Australia's leading fertility providers and proudly part of the Virtus Health network.Our specialists, scientists, nurses, counsellors and support teams work together to provide world-class fertility care while supporting patients through one of life's most important journeys.Our Commitment to InclusionAt Virtus Health, we believe our strength comes from our people and the diverse experiences they bring.We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive.
We welcome applications from people of all backgrounds, cultures, genders, ages, abilities and experiences.Please note that while we appreciate all applications, only shortlisted candidates will be contacted.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Administration Officer (Queensland)
🏢 Queensland Fertility Group
📍 Queensland