Concierge - Rydges Newcastle | CasualRydges Newcastle is part of EVT, one of Australasia's market‐leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.
In a world of cookie cutter experiences, here at EVT we believe in changing the game.
It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort‐style hotels.
We're not just in the neighbourhood, we're part of it.
Every hotel is designed for ease, connection and quality.
From check‐in to check‐out, our local heroes bring a can‐do attitude and "too easy" service.
Whether it's for work or a well‐earned break, our place feels like home with the charm of somewhere new.
Join us to help make every moment memorable.EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo.
Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
Once you're in, there are no limits on where your career could take you.Key ResponsibilitiesWelcome guests in a friendly, prompt and professional manner, recognising EVT Rewards Club members and returning guestsShare information on hotel services, room locations and the local areaAnswer and record guest calls, messages,



requests and concerns, and log guest preferences in the systemCarry out porter duties, including assisting guests with luggageResolve guest problems and complaints using service recovery guidelines, and pass outstanding issues to management for follow-upFollow hotel safety protocols and report any health and safety incidents, security breaches or suspicious behaviour to the manager on dutyWhat You'll BringA passion for people and service ideally with previous porter or concierge experience.Strong communication skills when working with guests and colleaguesProblem solving and reasoning skills, with confidence handling guest concernsBasic maths skills for accurately processing cash and credit card transactionsBasic computer skills to use property management and reservations systemsThe ability to stand for long periods and carry or lift items up to 23 kilogramsAvailability to work a flexible schedule, including nights, weekends and holidaysA current valid driver's licence (not learner)Knowledge of local area including events and restaurants.How You WorkDaymaker ethos: no one's too big for the small things.Resilient and solutions-focused: stays calm, moves fast.Growth mindset: learns, shares, and levels up others.Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day.
Parity for all levels, no ivory towers.50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.Seasonal perks at Thredbo.Rapid growth opportunities across our hotel and entertainment network.Paid parental leave; community and volunteering opportunities.
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📌 Concierge - Rydges Newcastle
🏢 EVT
📍 Newcastle