Receptionist/Administration/Customer Service
Direct Wholesale Services – Coffs Harbour NSW
Direct Wholesale Services is seeking a Receptionist/Administration/Customer Service professional to join our team in Coffs Harbour, NSW.
This is a casual position with the opportunity of going part time that offers flexibility whilst providing essential support to our operations.
In this role, you will be the first point of contact for our clients and customers, managing inquiries, administrative tasks, and ensuring exceptional customer service standards.
You will play a vital part in maintaining the smooth operation of our business and contributing to positive client relationships.
What you'll be doing
Greeting and welcoming clients and visitors with professionalism and warmth
Answering telephone inquiries and directing calls to appropriate staff members
Managing reception desk operations and maintaining a well-organised workspace
Processing customer inquiries and providing information about products and services
Performing general administrative duties including data entry, filing and record maintenance
Preparing and distributing correspondence and documentation
Supporting sales and customer service teams with administrative assistance




Handling customer complaints professionally and escalating issues when necessary
Maintaining confidentiality and adhering to company policies and procedures
What we're looking for
Proven experience in a receptionist, administration or customer service role within a commercial or wholesale workplace
Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
Proficiency in Microsoft Office applications and reception/administrative software systems
A friendly, welcoming demeanour with a genuine commitment to delivering outstanding customer service
Attention to detail and accuracy in completing administrative tasks
Flexibility and adaptability to changing priorities and requirements
Ability to work independently and as part of a collaborative team
Relevant qualifications or certifications in administration or customer service are advantageous
Flexibility to cover holidays and personal leave
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📌 Receptionist/Administration/Customer Service (Coffs Harbour)
🏢 Direct Wholesale Services
📍 Coffs Harbour