Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe.Ecolab is a global leader in water, hygiene and infection prevention solutions.
We partner with organisations that keep communities healthy, clean and operating with confidence.
Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.About The RoleWe are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers.
This is an excellent opportunity for someone who thrives in a fast-paced workplace, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.What You'll DoIn this role, you will:Provide friendly, efficient and professional phone-based customer service to Ecolab customersProcess manual orders with accuracy and attention to detailTrack and follow up customer deliveries, ensuring orders arrive on timeLiaise with internal teams (logistics, sales, service) to resolve customer queriesMaintain accurate customer records and uphold Ecolab's service standardsSupport general administration and workflow improvements as neededWhat You BringTo thrive in this role,



you will have:Previous experience in a phone-based customer service environment (essential)Strong communication skills with the ability to build rapport quicklyHigh attention to detail and confidence in processing orders or dataAbility to prioritise tasks and work efficiently in a fast-paced settingA positive, customer-first attitude and willingness to go the extra mileExperience in order management or logistics is highly regarded (but not essential)Why Join EcolabBe part of a global leader in sustainability, hygiene, and public healthWork with a supportive, collaborative team who genuinely care about customersHybrid work options available after onboardingOpportunity for contract extension or future permanent opportunitiesWork for a purpose-driven organisation making a real community impactOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.
We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.
Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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📌 Customer Service Representative (Sydney)
🏢 Ecolab
📍 Sydney