Salary:£27,****** (£30,****** is achieved after 12months successful performance in the role)Working Hours: 35Working Pattern: Sunday to Monday shift rota from 07:00am to 10:00pm including bank holidays (Rotation 2)Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers.
To achieve our vision, we've been improving the way we work and how we deliver our services so that we always put our customers first.Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver.
We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.A Day in the LifeProvide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)Think on your feet to solve a problem ensuring the best possible outcome for our tenantsWork in collaboration with other internal and external teams to provide effective outcomesHave the confidence to handle challenging calls including customer dissatisfaction and complaintsAccurately recording and maintaining customer records on our CRM systemBuild relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offeredHave a good working knowledge of our policies and proceduresLiaising with other areas of the wider business to ensure speedy resolutionsBe a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs helpBe flexible to business changes,



tasks and processes and being adaptable to your workloadWhat You'll NeedEnthusiasm and passion bringing energy to the roleYou're a "people person" and know that there is an art to engaging positively with our customers whilst working on the right resolution for themDisplay confidence on the phone in speaking to strangers and getting to grips with their queryThe ability to problem-solve with a positive and proactive approachAbility to move between media channels and support other areas as and when requiredPositive mindset to want to help change the lives of our customersConfidence to put forward your ideas and suggest recent ways of workingYou've got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customersComputer and IT literate to navigate multiple systems and software applicationsWhat We Will Offer YouBrilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomedCompetitive Pay and Generous PensionInvestment in your learning and developmentRiverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury'sExtensive induction programme to set you up for successOpportunities for growth, development and career advancementOpportunities to give back to the community and take part in volunteering days and charity eventsAnnual Star awards to reward and recognise the fantastic contributions of our peopleModern office space with private parkingFree hot drinksDiversity and Inclusion at Riverside:We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Recruitment ProcessTwo stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.
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📌 Csc Advisor (Sydney)
🏢 Riverside
📍 Sydney