Level 1 IT Support Technician (starting your IT career)GravIT is a Geelong owned and operated managed IT provider.
They look after businesses across Geelong, the Bellarine and the Surf Coast, including medical, aged care, schools, finance, legal and trades.Workforce Extensions is seeking career focused people to join the GravIT team as Level 1 IT Support Technicians.
Level 1 is for people starting their IT career.
It's ideal if you are finishing or have recently finished a degree or diploma in IT or cyber security.At GravIT everyone in the support team is frontline.
From day one you will be talking directly with clients by phone and email, helping them with the technology they rely on to do their work.What you'll doAnswer client calls and emails, and be the friendly, professional voice of GravITWork through everyday issues with clients, including email, Microsoft 365, devices,



printers and connectivitySet up and remove staff accounts and devices when clients have people starting or leavingKeep clients updated on progress until their issue is resolvedRecord your work clearly in our job management systemAsk for help when you need it, and learn from the more experienced techs around youAbout youYou enjoy helping people and can explain technical things in plain languageExcellent spoken and written English.
You will explain technical issues to clients by phone and email every day, so clear communication is essential to this roleYou have a genuine interest in technology and cyber securityYou are keen to learn and take on feedbackMicrosoft certifications, such as Microsoft 365 Fundamentals, are an advantage but not requiredYou are based in or near Geelong and can work from our North Geelong officeWhat GravIT offersStructured training and support from experienced techniciansA explicit path to grow into more experienced rolesExposure to a wide range of businesses and technologyA local team that cares about doing right by its clientsHours and locationFull-time, 9am to 5:30pm, Monday to Friday, at their North Geelong office.
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📌 Level 1 It Support Technician (Starting Your It Career) (Geelong)
🏢 Workforce Extensions
📍 Geelong