Job DescriptionFull-time Permanent Reception / Administration role in Inner Brisbane CBD
Your new company
This established financial planning practice provides specialised aged care and retirement advice, supporting clients through important financial decisions.
They offer a professional, client-focused environment where quality service, accuracy, compliance, and strong relationships are highly valued.Your new role
As the Receptionist / Administrator, you will be the first point of contact for clients while providing high-quality administrative support across the office.
You will help create a welcoming and professional experience for clients, maintain accurate records and assist the wider team with day-to-day operations.
Key responsibilities will include:
Answering incoming calls professionally and directing enquiries appropriately
Welcoming clients and ensuring meeting rooms are prepared and maintained
Sending appointment confirmations and confirming meetings in advance
Preparing client folders and documentation for upcoming appointments
Scanning, filing and maintaining accurate client records
Supporting the administration of Centrelink-related client services
Collecting and distributing mail
Maintaining office presentation and ordering consumables




Providing administrative support to advisers and the wider team
What you'll need to succeed
Your previous experience in reception or administration will be highly beneficial, as well as:
Robust written and verbal communication skills
A professional, warm and confident approach to client interactions
Excellent attention to detail and commitment to accuracy
Strong organisation, prioritisation and time-management skills
Ability to work independently and manage competing responsibilities
Confidence learning new systems and technical processes
Strong relationship-building and stakeholder engagement skills
A proactive, self-starting approach with a willingness to support the broader team
Experience working within financial services would be highly regarded
What you'll get in return
In return for your hard work, you'll be rewarded with:
Competitive salary + Super (experience dependent)
Early finish on Fridays
Great experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Receptionist / Administrator (Brisbane)
🏢 Hays
📍 Brisbane