Sydney or Brisbane Life Insurance Senior Claims Manager to manage complex IP / TPD claimsYour new company This purpose‐led organisation operates at scale and is recognised for its focus on long‐term member outcomes.
Over the past year, the company has invested heavily in modernising its claims function, introducing new structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.Your new role As a Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims, predominantly Income Protection and TPD.This is a hands‐on claims role where you will manage claims end‐to‐end, focusing on benefit management, return‐to‐work outcomes, and explicit, defensible decision‐making.Your responsibilities will include:Managing a portfolio of IP and TPD claimsAssessing entitlement through medical, vocational, and contractual evidenceManaging ongoing benefit payments and pending claimsEngaging with members, employers, and medical providersMaking clear, timely,



and well‐reasoned claim decisionsHandling more complex matters and technical queriesContributing to consistent, high‐quality customer outcomesActing with autonomy and being a technical reference point / mentor for junior staff.What you'll need to succeed At least 2-3 years' experience in Life Claims (both TPD & IP desirable)Strong knowledge of insurance contracts and complex decision‐makingAbility to manage technical issues independentlyStrong communication and stakeholder engagement skillsAbility to manage workload in a performance‐focused environmentGenuine interest in supporting members through complex circumstancesWhat you'll get in return Competitive base salary + bonus aligned to experienceIncreased SuperannuationSign-on bonusAdditional wellbeing leave (equivalent to an extra week per year)Hybrid working in Sydney or Brisbane (typically 1–2 days per week in office)Clear internal career pathways into senior technical roles, quality / risk, training or leadership & coaching functionsWhat you need to do now If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'.
Alternatively, contact Joshua Sterling at ****** for more information.
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📌 Senior Claims Manager – Life Insurance (Sydney Or Brisbane)
🏢 Hays
📍 Sydney