Job DescriptionPut your customer service skills and coordination expertise at the heart of a global supply chain operation.
Your new company:Join an established organisation operating within the supply chain and customer services sector, supporting a diverse client base across an international environment.
With a strong focus on service delivery, accuracy and long-term customer relationships, this is a great opportunity to join a collaborative team in a varied, quick-paced role.Your new role:As a Customer Service Coordinator, you'll manage day-to-day client relationships and coordinate requests across internal teams to ensure customers receive an efficient and professional service.
Key responsibilities will include:
Acting as a key contact for customer enquiries via phone and email
Managing client requests from initial submission through to completion
Coordinating materials and requirements across internal teams
Managing customer approvals and resolving service issues
Supporting new customer and account set-up
Producing and coordinating customer reports
Maintaining accurate customer information across internal systems
Identifying opportunities to introduce clients to additional services
Supporting customer communications and marketing initiatives
Working with local and international teams to meet customer requirements
Occasionally assisting with customer meetings, training and site visits
What you'll need to succeed:You'll have previous experience in customer service, account coordination,



administration or client liaison, ideally within a fast-paced commercial or service-based environment.
You'll also bring:
Strong written and verbal communication skills
Excellent attention to detail and administrative capability
Confidence in managing competing priorities and working independently
Strong problem-solving skills and a solutions-focused approach
Competency with Microsoft Office and confidence in learning new systems
Good literacy and numeracy skills
A positive and collaborative approach to working with others
The ability to adapt effectively to changing priorities
Above all, you'll be customer focused, organised and comfortable coordinating multiple stakeholders to deliver a high standard of service.
What you'll get in return:This is an opportunity to develop your career within an established organisation offering exposure to customer service, account coordination, sales support and broader commercial operations.
You'll work as part of a collaborative team, build relationships with customers and international stakeholders, and gain broad experience in a varied position where initiative and problem-solving are valued.
What you need to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#*******

📌 Customer Service Coordinator (Melbourne)
🏢 Hays
📍 Melbourne