Quality and Continuous Improvement OfficerDomestic Violence Action Centre – Ipswich QLDJoin a Values-Led Organisation and Contribute to Organisational excellenceAre you a detail-oriented and systems-savvy professional who thrives on improving processes and ensuring quality outcomes.
We're looking for a Quality and Continuous Improvement Officer to join our dynamic team and support the integrity and effectiveness of our services.If you enjoy working behind the scenes to support frontline teams, love diving into data and compliance, and are passionate about creating sustainable change through quality systems—this could be the role for you.About the RoleThis position sits within the Business Services team and plays a key role in supporting DVAC's quality, compliance, and continuous improvement efforts.As the Quality and Continuous Improvement Officer, you'll lead internal audits, monitor compliance, contribute to incidents and complaints processes, and ongoing service improvements through data analysis, reporting, and project support.Your role will directly support the development and implementation of quality frameworks and systems that ensure we meet both our regulatory obligations and our high standards of client care.What We OfferThe opportunity to work in a values-led organisation that is committed to creating a positive and inclusive work environmentA dynamic and supportive team environmentA competitive salary and benefits package with above-Award conditionsKey ResponsibilitiesConduct internal audits and support external accreditation readinessMonitor compliance with legislation, standards,



and organisational policiesReview and report on feedback, complaints, and incidentsMaintain and analyse quality indicator data for continuous improvementContribute to the development and implementation of policies and proceduresCoordinate Corrective and Preventative Actions (CAPA)Support the organisation's risk and compliance calendarAssist with quality reporting, dashboards, and performance trackingDeliver training related to quality and compliance processesLiaise with internal and external stakeholders to gather insights and support projectsAbout YouYou're an analytical thinker, a strong communicator, and someone who takes pride in building systems that work.
You enjoy problem-solving, are naturally curious, and bring a collaborative spirit to everything you do.To be successful in this role, you will have:Previous experience in quality, policy, or compliance roles (preferably in community services, health, or not-for-profit sectors)Strong understanding of compliance frameworks such as the Human Services Quality Framework (HSQF)Excellent analytical, research, and reporting skillsHigh-level verbal and written communication skillsStrong time management and organisational skillsExperience using audit, document control, or compliance systems (desirable)A tertiary qualification in Social Sciences, Business, Community Services, or a related field (desirable)Our OrganisationDVAC is committed to creating a protected and inclusive work environment.
We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that reflects our organisational values.
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📌 Quality And Continuous Improvement Officer (Queensland)
🏢 Domestic Violence Action Centre
📍 Queensland