DescriptionYour roleAttend to customer enquiries via email and phone Work alongside our sales and operations teams to support the customer purchase journey from quotation to order to delivery to invoiceWork closely with sales team to ensure accurate and timely fulfilment of customer ordersCommunication with customers regarding orders, confirmations, delivery and invoicingMaintain a close working relationship with our Austrian order fulfilment teamMaintain and improve data quality in our customer database (CRM) and maintain accurate system notesSupport our sales team in opportunity management and lead follow-up (no cold calling)Support our customers to access the OMICRON Customer PortalHandle customer payment processes, including credit and collection discussionsProvide back-up to the CSS team in other processes (product servicing and training)Participate in and contribute to team meetings and goal settingIdentify continuous improvement opportunitiesPerform other duties as requiredWhat makes you a great fit Business Administration qualificationsWorking experience in office-based sales support and order fulfilmentExperience in order processing, freight coordination and invoicing in an international contextKnowledge of and experience with customs topics and incotermsExcellent MS Office knowledge.




Experience with Microsoft Dynamics ERP and CRM idealProfessional communication skills - both verbal and writtenAttention to detail and strong problem-solving skillsEnjoy working with people in a small team workplace, a friendly, open-minded personReliable, ability to take the initiative and work independentlyHands on and flexible team environment What our team appreciates most A unique organizational culture based on trust, personal freedom and individual responsibilityA work environment with a strong focus on sustainability, diversity and flexible time managementState-of-the-art infrastructure and professional teams who enjoy their workA creative and international environment in which innovative ideas are valuedLearning and development opportunities for professional and personal growth This role provides generous benefits and is eligible for a hybrid working arrangement after satisfactory completion of training.Shortlisted applicants will be asked to participate in a paid 'Taster Day'.
All applications will be treated in strict confidence.Applicants must already have the right to work in Australia.Passion and motivation are just as important to us as the job profile.
If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm.
Your commitment counts!
Let's connect For further questions, please feel free to contact us or connect with us on LinkedIn.
OMICRON electronics Australia Pty LtdHuman Resources

📌 Customer Sales Support (Melbourne)
🏢 OMICRON electronics
📍 Melbourne