About the Company Our client is a well-respected South Australian organisation delivering critical services to the community.
With multiple service centres across Metropolitan Adelaide, they are committed to providing professional, accurate and customer-focused support while maintaining the highest standards of compliance and service delivery.
Role Overview In this diverse role, you will assist customers across both face-to-face and contact centre environments, helping them navigate a range of services and transactions.
You will provide accurate information, process applications and payments, maintain customer records and ensure all activities comply with relevant policies and procedures This is a contract assignment, with a minimum of 22.5 hours per week with the potential to increase depending upon business requirements.
Successful applicants will receive six weeks of paid full time training, providing the knowledge and confidence needed to manage complex customer enquiries and transactions.
About the Person As a Customer Service Officer, you will be expected to work in a versatile environment that spans both customer-facing and contact centre environments.
To be successful within this role,



you will have:A genuine passion for helping customersStrong verbal and written communication skillsExceptional attention to detailExperience handling cash and processing paymentsConfidence learning legislation, policies and proceduresStrong computer and data entry skillsThe ability to remain calm and professional when dealing with complex enquiriesA collaborative and team-focused approachKey Responsibilities Deliver exceptional customer service across face-to-face and contact centre channelsProcess a wide range of customer transactions accurately and efficientlyProvide information and guidance on services, policies and proceduresMaintain accurate customer records and documentationProcess payments and balance transactions in accordance with proceduresApply legislative and compliance requirements when making decisionsContribute to a positive and professional team environment Skills, Knowledge and Experience Previous experience in customer service environments essentialPrevious contact centre experience desirableAbility to obtain a National Police ClearanceAbility to obtain a Working with Children CheckCulture of the business: This organisation values professionalism, teamwork, integrity and customer service excellence.
You'll join a supportive team environment where learning and development are encouraged, and where your contribution helps deliver essential services to the South Australian community.
For more information please contact Kiara Merrett on ************

📌 Service Delivery Officer (Adelaide)
🏢 Harrison McMillan
📍 Adelaide