Who is Shift?
Shift provides business finance to small, established and corporate sized businesses in Australia, including Business Overdraft, Equipment Line, Asset Finance, Term Loan and Trade Account.
Founded in ****, Shift has funded more than 30,000 Australian businesses.At Shift, our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive workplace.
You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.About the Role:At Shift, we're on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo.
You'll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes.
Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.
What You'll Do:Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environmentBe the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky cases and guiding your teamOwn team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented approachSet clear expectations and allocate workloads effectivelyProvide regular feedback, coaching, and drive ongoing team capability and engagementSpot areas for improvement and champion smarter, faster processes across the collections functionPlay a key part in shaping and maintaining a credit control management framework fit for commercial lendingCollaborate with colleagues in Finance, Credit, Account Management,



and Operations to ensure the best outcomesIdentify team growth opportunities and handle performance issues constructively What You'll Bring:7+ years' experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lendingProven leadership in collections or credit operations, including coaching and performance managementTrack record of achieving team targets for commercial delinquency, recovery, and loss metricsExpertise in managing escalations for complex and high-stake commercial accountsComprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)Experience with credit control frameworks, process improvement, and commercial collections modelsStrong communicator with great stakeholder management and influencing skillsComfortable with collections systems, CRM platforms, and debt management tools Key benefits:Hybrid working: we're headquartered in North Sydney with state-based workplaces and offer a hybrid work policy.
Our offices have spaces for collaboration, socialising and focused work.Parental leave: up to 26 weeks paid.Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.Flat structure: everyone can learn from each other and senior leaders across the business.Wellbeing: benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.Additional information:If you don't meet all the qualifications or skills but think you'd be a great fit, please apply anyway.
Learn more about working at Shift at shift.com.au/careers.
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📌 Collections Team Leader (Sydney)
🏢 Shift
📍 Sydney