As Workshop Controller at Melbourne City Lexus, you will play a key role in coordinating the day-to-day operations of our workshop, supporting our technicians and ensuring every vehicle is completed to the highest standards of quality, efficiency and customer satisfaction.
Reporting to the Service Manager, you will be responsible for effectively managing workshop workflow, allocating work to technicians and ensuring vehicles move through the workshop efficiently and on schedule.
You will work closely with our Service Advisors, Technicians and Parts team to ensure a seamless experience for our customers and a productive environment for our workshop team.Key responsibilitiesControl and coordinate the daily workshop workflowAllocate repair and servicing jobs to technicians based on skills, capacity and workloadMonitor job progress, productivity and workshop efficiencyEnsure vehicles are completed within agreed timeframes and to Lexus quality standardsSupport technicians with technical and workflow-related issuesLiaise closely with Service Advisors regarding job progress, additional work and completion timesConduct quality control checks and ensure vehicles are ready for customer collectionAssist with diagnosing and resolving complex technical issues where requiredMaintain high standards of workshop safety,



housekeeping and complianceSupport the Service Manager in achieving departmental performance targetsAbout youPrevious experience as a Workshop Controller, Foreman, Leading Hand or Senior TechnicianStrong automotive technical knowledge and diagnostic abilityExcellent organisational and time-management skillsThe ability to confidently manage competing priorities in a busy workshopStrong communication and interpersonal skillsA genuine commitment to quality workmanship and customer satisfactionLeadership capability and the ability to motivate and support a teamExperience within a premium automotive dealership environment will be highly regardedAbout usMelbourne City Lexus is a premium automotive dealership in the heart of Melbourne CBD.
We are committed to delivering an outstanding customer experience and are part of a leading automotive group.A premium dealership setting in Melbourne CBDThe opportunity to work with the Lexus brand and its high standards of qualityA supportive and professional team cultureOngoing training and development opportunitiesCompetitive remuneration based on experienceThe opportunity to develop your career within a leading automotive group
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📌 Workshop Controller (Melbourne)
🏢 Servco Australia
📍 Melbourne