Looking for more than just your next job?
At The Mutual Bank, our Contact Centre Consultants are often the first step in exciting careers across banking.
Whether your interests lie in lending, branch leadership, operations or specialist areas, we will support your growth and help you build the skills and experience to get there.As a Member owned bank with a strong community focus, we are known for putting our Members and Team Members first.
When you join us, you will be part of a supportive team that genuinely cares about helping people thrive.Why this role?
No two days are the same.You will help Members with their banking enquiries through phone and administrative support activities, support them through significant life moments, identify solutions that meet their needs and build lasting relationships.
You will develop valuable banking, customer service and problem-solving skills while gaining exposure to a wide range of products and services.This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment and is looking for a long-term career opportunity.
This is a full-time opportunity with workdays and hours of Monday to Friday, 8:45am to 5:15pm.
You will also be required to work a minimum of one Saturday morning per month (8:45am – 12:15pm).
About YouYou don't need banking experience to be successful in this role,



but you will bring:Experience in a contact centre, customer service or similar member/customer facing role.A passion for delivering exceptional customer service and helping people.Strong verbal and written communication skillsThe ability to build rapport and create positive customer experiences over the phoneExcellent attention to detail and confidence completing administrative tasks accuratelyStrong computer skills and the ability to learn new systems quicklyA proactive approach to problem solving and identifying customer needsThe ability to work both independently and collaboratively within a team.What's in it for you?
Competitive salary and benefits packageHybrid working arrangements following training, with the flexibility to work both from home and our East Maitland Head Office.Clear career pathways and internal development opportunitiesOngoing training and professional developmentAdditional leave benefits, including paid parental leave and purchased leave optionsHealth and wellbeing reimbursement programReward and recognition programTwo days paid volunteer leave each yearA supportive team culture where your contribution is valuedApplicants will be required to participate in relevant background checks.For more information, feel free to contact Liana Fielding, People and Culture Specialist on******** ***.
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📌 Contact Centre Consultant (New South Wales)
🏢 The Mutual Bank
📍 New South Wales