My Occ Health Record uses technology to turn fragmented workforce health records into connected intelligence.
Our SaaS platform connects employers, employees and providers to create a central source of truth for employee health data.
By capturing and connecting all health data across the employee lifecycle, our platform builds a complete picture of health at the individual and company level, empowering organisations to reduce risk and make smarter decisions to protect their people.About the roleThe Onboarding Specialist gets new MOHR customers live, confident and getting value from the platform as quickly as possible.
You own each new customer's journey from signed contract to steady state: scoping their requirements, configuring and testing the platform, training their users, and supporting them through hypercare before handing over to business-as-usual Customer Success.
Beyond individual customers, you make onboarding better for everyone who comes next.
You spot friction, automate repeatable steps, and feed practical ideas to the Product team.
You also share the load on customer support through HubSpot, so the Customer Success team stays responsive and customers feel heard.Key responsibilitiesRun kick-off sessions with customer stakeholders to capture workforce structure, sites, health assessment requirements, integrations and data migration needs, and agree an onboarding plan, timeline and success criteriaSet up the MOHR platform to match agreed scope: organisation structure, users and permissions, workflows, forms, notifications and reportingPlan and run testing with customers, including user acceptance testing (UAT), and track and resolve issuesDeliver tailored online training to administrators and end users,



and build and maintain training materials, quick-reference guides and help contentProvide close support in the weeks after go-live, monitor adoption and early issues, run check-ins, and complete structured handover to the Customer Success SpecialistManage several onboardings at once, keeping timelines, risks and actions visible in HubSpot and SlackSet clear expectations with customers and flag scope changes, delays or risks earlyIdentify manual, repetitive steps and automate them using HubSpot workflows, platform tools and AIRespond to and resolve customer support tickets in HubSpot within agreed service levelsTriage and elevate technical issues to the Technical Support Lead or Engineering TeamAbout you2+ years in SaaS customer onboarding, implementation, customer success or a similar customer-facing technical roleConfident configuring software platforms and learning new systems quicklyStrong at running workshops and training sessions with a mix of technical and non-technical audiencesClear, professional written and verbal communication, including documenting requirements and decisionsHands-on experience with a CRM or ticketing tool (HubSpot preferred)Customer-first: calm, organised and reliable under pressureCurious and improvement-minded: you notice friction and want to fix itProactive: takes ownership and follows throughWorks well across teams and is comfortable raising risks earlyDog friendly, open plan office with a up-to-date funky feelOpportunity to be a part of a fast-paced start up environmentBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Onboarding Specialist (Melbourne)
🏢 My Occ Health Record Pty
📍 Melbourne