We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth‐based team, supporting Fugro's marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment.
In this hands‐on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities.
The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements.Deliver hands‐on L1/L2 IT/OT support for Remote Operations Centre, ensuring secure and reliable systems and connectivity;Monitor, troubleshoot, and resolve incidents/service requests serving as an escalation point for complex issues related to critical remote operations services;Act as the first‐point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;Maintain clear and up‐to‐date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement.Who are weWe are Fugro, the world's leading Geo‐data specialist, focused on collecting and analysing data about the Earth's surface and the structures built upon it.
With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting‐edge technology to solve our clients' challenges.The Operational Technology (OT) Services team is part of Fugro's global IT Infrastructure and Security team.
At OT Services we provide IT support to facilitate Fugro's vessels and field operations, remote operations and processing of Geo‐data collected during those operations.
Within OT Services,



the Deployment team coordinates and executes full‐scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.How we workAt Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge‐sharing environment.
While we value the flexibility of remote work, we also value face‐to‐face interactions, whiteboard discussions and sharing a meal together.About YouYour success in securing this role will require:Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors;Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;High understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment;Strong communication skills in engaging effectively with both technical and non‐technical stakeholders with demonstrated commitment to standards compliance;Hands‐on approach to work and ability to travel to site to assist with system builds and vessel mobilization when required.Fugro offersOngoing, hybrid work from home arrangement | Flexible start and finish timesCompetitive compensation | Annual salary reviews | Salary continuance insuranceCulture that supports career development, training and progressionAn inclusive and diverse group of colleagues who happily share knowledgeFriendly and supportive environment - feel free to be yourselfGlobal, industry leading company with diverse portfolio of projects and workscopesProgressive company with industry new, cutting edge technologyOpportunity to travel and work in a wide variety of locations including internationallyAbout the teamThe Vesting Deployment Team is responsible for designing, developing, and maintaining software for embedded systems.




They work closely with hardware engineers to create and integrate software into microcontrollers, processors, and other electronic devices to ensure the product's performance and reliability meet engineering standards.ResponsibilitiesDesign, develop and test embedded software for electronic devices and systemsWork closely with hardware engineers to create software that integrates with the hardwareDevelop user interfaces for embedded systemsAnalyze and optimize system performance and memory usageConduct code reviews and ensure software meets coding standardsTest software to ensure that it meets functional requirements and specificationsAnalyze and resolve software defects and issuesCreate and maintain project documentationEnsure software meets safety and security requirementsStay up‐to‐date with the latest embedded software technologies and programming languagesQualificationsBachelor's or Master's degree in Computer Science, Electrical Engineering, or a related fieldStrong programming skills in C/C++ and other programming languagesExperience with embedded software development tools such as debuggers and simulatorsExperience developing software for microcontrollers, embedded systems or other electronic devicesKnowledge of real‐time operating systems (RTOS)Good understanding of hardware architectures and microprocessor instruction setStrong analytical and problem‐solving skillsAbility to work independently and in a team environmentGood written and verbal communication skillsKnowledge of Safety‐critical standards such as DO‐178B/C or ISO***** is an advantage.LocationWe are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne.Compensation and Working HoursB2B Contract for 12+ monthsRate USD ***** per hourFull‐time involvement ******** hours)RemoteBenefitsComprehensive mindfulness programmes with a premium membership to CalmVolunteer Paid Time Off available after 6 months of employment for eligible employees.Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our On Track programOn‐demand digital course library for professional developmentEmployment PolicyFugro reserves the right to close this advert at any time.
Applications or interest via recruitment agencies will not be accepted at this time.Fugro is an Equal Opportunity Employer (EOE).
Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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