Hooker and Heijden - Insurance and Underwriting Recruitment – Scoresby VIC$85,000 - $85,000 a yearFull timeHybrid3d ago , from Hooker and Heijden - Insurance and Underwriting RecruitmentClaims Specialist | Motor | Melbourne's East | $85,000 + superAbout the OrganisationOur client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge.
Its in-house claims team of about 10 manages claims for the brokerage's clients.About the RoleWe're recruiting a Claims Specialist to manage a portfolio of motor claims.This is a brokerage claims role, not an insurer claims role.
There is no settlement authority.
You advocate for the client with insurers to reach the right outcome.Responsibilities include:Managing a portfolio of motor claims from lodgement to finalisationAdvocating for clients with insurers, assessors and repairersInterpreting policy wordings and explaining claim decisions to clientsKeeping clients and account managers informed at each stageHandling disputes and complaints,



and escalating where neededMeeting the team's service standards and KPIsAbout YouYou'll have experience managing motor claims, from a brokerage, insurer, assessor or TPA.
Candidates from an underwriting background will also be considered.Ideally you'll bring:End to end motor claims experienceConfidence interpreting policy wordingsClear written and verbal communicationA car and driver's licence (the office is in a business park)What's on Offer$85,000 + superCar parking providedFull time in the office during the 6 month probation, then 3 days in the office and 2 from homeA claims team of about 10Please note, as part of securing your current position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews.
Testing may also be part of the interview process.
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📌 Claims Specialist - Motor (Melbourne)
🏢 Hooker and Heijden - Insurance and Underwriting Recruitment
📍 Melbourne