2x part time opportunities available, fixed term until May ****Join our busy Specialist Clinic with over 195,000 attendances per year!
Close to public transport | Career Progression | Salary packagingJoin the Specialist Clinics team at The Royal Melbourne Hospital and play an important role in helping patients navigate their outpatient care.Supporting over 195,000 attendances each year, you'll be a key point of contact for patients and referrers, coordinating appointments, managing referrals and responding to enquiries across a diverse range of services.This is an opportunity for an organised, customer-focused administrator who enjoys working with people, managing competing priorities and contributing to a positive patient experience.What you'll be doingRegister patients, create referrals and maintain accurate records.Manage waitlists and coordinate appointment requests.Provide reception support for in-person and Telehealth appointments.Respond to patient enquiries via phone, email, SMS and online portals.Liaise with multidisciplinary teams to support coordinated patient care.About youA caring and patient-focused approach, with a commitment to improving access to care.Professional presentation and strong communication skills when liaising with a range of healthcare stakeholders.Relevant clerical experience and well-developed administrative skillsExcellent data entry skills and a high level of accuracy.Previous experience managing phone enquiries,



ideally in a call centre environment.The ability to work in a fast-paced environment and prioritise competing demands.Benefits of Working at RMHMeaningful Work: Make a real difference in the lives of patients, families and our community.Career Growth: Access learning, development, and diverse career opportunities.Supportive Culture & Belonging: Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.Innovation: Help shape the future of healthcare through research, technology and new models of care.World-Class Excellence: Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.Enjoy great employee advantages: Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
Work in the Parkville Precinct:Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.The interview processIf shortlisted you will be asked to complete a one-way interview (Spark Hire), keep an eye on your email and text for this invitationIf you are successful after this interview, you will be then asked in for a face-to-face interviewInterviews may commence as applications are received.
Early applications are encouraged as the role may close once filled.
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📌 Customer Service Clerk (Melbourne)
🏢 Melbourne Health
📍 Melbourne