Job Description

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Job Description/n
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At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. We are Australia's leading fast-casual Mexican Restaurant brand, and as the Retail/Restaurant Manager at GYG, you will lead the charge in overseeing daily operations, maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit.

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About the position

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- Lead, supervise and motivate a team of more than 100 employees to achieve operational excellence

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- Recruit, train, mentor and develop team members while fostering a positive workplace culture

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- Prepare staff rosters and effectively manage labour costs and workforce planning

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- Oversee the daily operations of the restaurant ensuring smooth and efficient service

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- Monitor sales performance and implement strategies to improve profitability

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- Manage inventory levels, preparation, storage and stock ordering to ensure continuous product availability and minimise waste

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- Ensure compliance with Food Safety Standards and OH&S; legislation to ensure safety for both our guests and employees

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- Resolve customer enquiries and complaints in a professional and timely manner to maintain high guest satisfaction

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- Conduct regular performance reviews and monitor the ongoing training process

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- Maintain restaurant presentation, cleanliness and equipment in accordance with the GYG brand standards

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- Prepare operational reports and provide recommendations to improve business performance

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- Ensure compliance with all company procedures and relevant Australian workplace legislation

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What's in it for me?

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So much! Check out some of the benefits below:

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- Competitive salary + bonus structure

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- Flexible rosters and employment stability - talk to us about what work life balance means to you

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- Opportunities for advancing your leadership abilities – level up to Area Management and beyond

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- A comprehensive training program and support to set you up for success

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- Heavily discounted GYG meals

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- Free and comfortable GYG uniforms and exclusive merch

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- Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!

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- Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few

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- We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family

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- The chance to join our Hola Central team or become a Franchisee!

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We appreciate diverse experience, but specifically we are looking for candidates that have:

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- Demonstrated leadership experience in a quick-paced, high-energy setting

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- Strong financial and commercial acumen, with the ability to identify sales and P&L; opportunities and collaborate on actionable strategies with the team

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- Previous success in meeting KPI’s in a similar environment

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- Proven track record of delivering outstanding customer service

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- Exceptional interpersonal and communication skills

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Salary range: $75,000-$85,000 plus superannuation

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Click the "I'm Interested" button to express your interest in joining our team!

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We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

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📌 Retail/Restaurant Manager (Melbourne)
🏢 Guzman Y Gomez
📍 Melbourne