Full-Time | Monday through Friday. Ideally shifting schedule to help cover weekends once trained | Remote (Australia or Asia-based)

Company: Empress Travel Club

About Empress Travel Club

Empress Travel Club is a modern luxury travel agency that creates unforgettable, elevated journeys for discerning travelers. Our experiences blend elegance, authenticity, and effortless service. We offer 24-hour concierge support and close attention to detail as our private clients travel the globe.

Our clients include high-net-worth individuals, entrepreneurs, and families looking for meaningful, well-curated travel. From private villas in the Mediterranean to immersive safaris in Africa, our goal is to create moments of pure magic, delivered with precision, care, and a personal touch.

As we grow, we are looking for a Luxury Travel Concierge based in an Australian or Asian time zone. This person will extend our around-the-clock coverage and bring deep Asia-Pacific expertise to the team.

About the Role

This is a hands-on trip planning and concierge role. You will work alongside our Founder and team to plan and manage every detail of our members' trips. You will make sure each trip reflects the Empress Travel Club standard: thoughtful, exclusive, and effortlessly luxurious.

Because you are working while our international team, you will keep members' requests moving on your time zone. Members traveling anywhere in the world will always have someone looking after them.

This is a full-time role, Monday through Friday. Ideally, once you are trained, you will shift your schedule to cover either Saturday, Sunday, or both (taking two weekdays off instead).





Key Responsibilities

Trip Planning and Concierge

- Plan and manage trips for our members, from first request to return home
- Research and quote flights, hotels, transfers, rail and car rentals
- Handle concierge requests, from restaurant reservations to celebrations at residences, venues and hotels
- Coordinate with hotels, suppliers and destination management companies internationally, enhancing our time zone coverage by working on Asia or Australia's time zone
- Give expert destination advice and recommendations for Asia-Pacific and other destinations
- Support members traveling worldwide during your hours, handling urgent requests and changes in real time
- Communicate proactively with members before, during, and after each trip

Collaboration and Operations

- Keep communication channels updated so trips progress around the clock, and hand responsibilities over clearly at the end of your shift
- Make sure the rest of the team starts each day with overnight requests handled and next steps clearly documented
- Keep accurate client records and trip documentation in our internal systems
- Join weekly team meetings, ongoing training, conferences and team-oriented planning sessions.

Who You Are





- You have 5+ years of experience in luxury travel, concierge, hospitality, or another relationship-driven luxury field
- You know Asia-Pacific deeply: its hotels, suppliers, rail, transfers and destinations
- You bring warmth, professionalism, and discretion to every conversation
- You have strong organizational and written communication skills, with an eye for detail
- You are quick thinking, tech-savvy, and comfortable making decisions
- You are resourceful and proactive, and enjoy working independently while collaborating closely with a small, high-performing team
- You stay calm under pressure and can manage multiple trips at once
- Preferred Skills and Tools Experience with luxury travel networks (Virtuoso, Signature, Traveller Made, etc.)
- Proficiency in Microsoft Office / Outlook, Asana, or similar project management tools
- Customer relationship management experience (Salesforce, Client Base, or comparable systems)
- Sabre or similar booking system experience is a plus, as well as experience with Travel Wits, Trip Suite, and Axus
- Strong written and spoken English; additional European languages a plus
- Confidence with video calls and attending conferences
- What We Offer Competitive compensation - salaried and not commission based
- Flexible, remote work environment
- Ongoing professional development and industry training
- Travel perks, familiarization trips, and access to exclusive industry events
- A collaborative, supportive culture built around excellence, creativity, and joy in the journey

Join us, and help redefine what luxury travel feels like.

📌 Luxury Travel Advisor (Gold Coast)
🏢 Empress Travel Club
📍 Gold Coast