About the Role
As House Manager, you will be responsible for a fully accredited Level III residential supported accommodation facility, housing up to 30 residents with varying needs and levels of support requirements. This is a full-time permanent position from Monday to Friday.

Working closely with the Operations Manager and wider leadership team, you will:

- Lead the daily operations, presentation, maintenance, and security of the facility.
- Ensure compliance with legislative, regulatory, and organisational requirements.
- Drive continuous improvement, audits, and quality assurance activities.
- Support and monitor resident wellbeing, personal care, daily living activities, and medication management processes.
- Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
- Manage resident records, reporting systems, administration, and procurement activities.
- Oversee occupancy levels, resident payments, and financial administration.
- Lead recruitment, rostering, supervision, coaching, and performance management of staff.
- Foster a positive, accountable, and person-centred team culture.
- Participate in emergency response and on-call duties as required.

About You
We are seeking a self-motivated, confident, and pro-active individual that possesses an understanding and ability to demonstrate respect, professionalism and compassion within a level III Supported Accommodation environment which provides assistance and support to residents.

To be successful in this role, you will have:

- Experience managing a residential, supported accommodation, disability, aged care,



or community services facility.
- Sound knowledge of NDIS services and supports, with an understanding of participant needs, service delivery requirements, and industry best practice - Desirable
- Strong people leadership skills, including recruitment, rostering, coaching, and performance management.
- Knowledge of compliance frameworks, risk management, audits, and quality systems within a regulated care workplace.
- Experience managing budgets, procurement, occupancy, and financial administration.
- Excellent communication and stakeholder engagement skills.
- A compassionate and respectful approach when supporting people with diverse needs.
- Strong problem-solving abilities and confidence working autonomously.
- The ability to manage competing priorities in a dynamic environment.

Essential Requirements

- NDIS Worker Screening Clearance (Yellow Card) or ability to obtain
- Criminal history check
- Current First Aid Certificate
- Current CPR Certificate
- Full Australian work rights
- Ability to complete all mandatory compliance and organisational training requirements

About us
Caloundra House is a Level III Supported Accommodation Facility providing safe, stable, and person-centred accommodation on the Sunshine Coast. We support residents with daily living, medication management, and individual goals, fostering a welcoming community that promotes independence and quality of life.

Apply Now
If you're an experienced leader who is passionate about delivering high-quality support services and creating positive outcomes for residents, please submit your cover letter and resume!

📌 House Manager - Caloundra House
🏢 Civitas Group
📍 Caloundra