Description

About Evolve

Established in 2015, Evolve FM is an Indigenous-owned Australian business delivering integrated facilities management, corporate real estate and project delivery solutions. We partner with government and private sector clients to optimise assets, improve operational performance and deliver lasting value through experienced people, creative systems and practical solutions. Guided by our values of People, Place and Progress, we create meaningful social and economic impact while building strong relationships and a positive legacy for future generations.

We strongly encourage applications from Indigenous candidates.

Role Description

The Concierge–On-site is a key operational role responsible for supporting the effective day-to-day operation of the client facility. The role acts as the primary point of contact for client staff, contractors and visitors, providing a professional front-of-house service, coordinating site access, and assisting with security and emergency response requirements.

The Concierge plays an important role in creating a welcoming, professional and safe workplace environment while ensuring site operations are delivered in line with client expectations, Evolve standards and established procedures.

This is an on-site client-facing role requiring strong stakeholder engagement, excellent communication skills and a commitment to delivering a high standard of customer service.

This role is a part-time permanent role based in Queensland.

Main Duties

Concierge and Front-of-House Services

- Act as the primary on-site point of contact for client staff, visitors, contractors and service providers.

- Provide professional concierge and front-of-house support, ensuring a welcoming and positive experience for all visitors.

- Manage visitor and contractor sign-in, working alongside site security, and assist guests and visitors attending the site.

- Respond to general enquiries and provide appropriate assistance or direction.

- Provide wayfinding assistance to staff, students, visitors and contractors.

- Maintain a professional presentation of the reception and front-of-house areas.





- Wear the Griffith University branded uniform and maintain a high standard of personal presentation.

- Provide guidance and support to staff and visitors regarding site procedures and facilities.

Site Access and Security Support

- Coordinate access arrangements for contractors, visitors and service providers in accordance with site security requirements. The Concierge leads visitor and contractor sign-in; Loading Dock access is managed by the Dock Master, and permits and approvals by the Facilities Coordinator.

- Facilitate access to restricted areas where required, ensuring appropriate approvals and procedures are followed.

- Escort contractors and visitors when required to ensure safety, security and compliance obligations are maintained.

- Assist with security responses, incidents and escalation processes as required.

- Maintain awareness of emergency response procedures and support site emergency requirements.

Workplace and Facilities Support

- Support the day-to-day coordination of workplace services and site operations.

- Assist with workplace enquiries and general facilities support activities.

- Coordinate service requests and liaise with relevant teams or contractors to support timely resolution.

- Assist with meeting room readiness, visitor arrangements and workplace presentation requirements.

- Maintain logs and registers in line with the Contract scope, along with accurate records, reports and documentation relating to site activities and services.

- Support a safe, clean and professional workplace environment.

Compliance and Service Delivery

- Maintain a transparent understanding of Evolve’s Integrated Management System (IMS) Management Manual.

- Perform all duties in accordance with Evolve policies, procedures,



workplace health and safety requirements and client expectations.

- Maintain confidentiality and professionalism when dealing with client information, visitors and workplace matters.

- Deliver services consistently to a high standard, demonstrating reliability, attention to detail and customer focus.

- Identify and escalate issues, risks or service concerns through the appropriate channels.

Qualifications

- Demonstrated experience in concierge, front-of-house, customer service, facilities coordination or a similar client-facing role.

- Ability to provide professional, welcoming and customer-focused support to staff, visitors, contractors and stakeholders.

- Strong stakeholder management skills with the ability to build and maintain effective relationships with a diverse range of internal and external stakeholders.

- Excellent verbal and written communication skills, with the ability to communicate professionally and effectively at all levels.

- Experience working within commercial, corporate or government environments is desirable.

- Proven ability to manage visitor arrivals, contractor access, site enquiries and workplace support requests in a professional manner.

- Demonstrated ability to coordinate multiple tasks, prioritise competing requirements and respond effectively to changing site needs.

- Experience supporting workplace operations, site coordination and general facilities services.

- Ability to maintain accurate records, prepare updates and complete required documentation in line with client and organisational requirements.

- Strong understanding of workplace professionalism, confidentiality, security protocols and customer service expectations.

- Ability to work independently while contributing effectively as part of an integrated team.

- Demonstrated commitment to safety, compliance and delivering services in accordance with Evolve policies, procedures and client requirements.

- Professional presentation, reliability, attention to detail and a commitment to maintaining consistently high service standards.

📌 Concierge Onsite (Nathan)
🏢 Evolve FM
📍 Nathan