We are seeking a highly organized and friendly individual to join our medical practice as a Medical Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient. Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask effectively in a rapid-paced medical environment.

Availability for 2-3 days per week.

Skills:

- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks simultaneously
- Proficient computer skills (MS Office Suite)
- Basic knowledge of medical terminology is preferred but not required
- Exceptional customer service skills
- Ability to maintain confidentiality

Responsibilities:

- Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
- Schedule appointments accurately using the practice's electronic scheduling system.
- Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
- Manage patient records by updating personal information accurately in the electronic database.




- Verify insurance coverage for current patients and update insurance information for existing patients.
- Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
- Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
- Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
- Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.

Qualifications:

- High school diploma or equivalent; additional education or training in healthcare administration is an advantage.
- Previous experience in a medical reception or healthcare administration role is required.
- Experience using Best Practice medical software is essential.
- Previous customer service experience is preferred.
- Familiarity with medical terminology and general medical practice procedures is desirable.
- Proficient in using computers and electronic health records systems.
- Excellent interpersonal and communication skills, with the ability to interact effectively with patients, staff, and external parties.
- Ability to remain calm and composed under pressure while delivering exceptional customer service.

📌 Medical Receptionist- Letitia Street (Oatley)
🏢 Qualitas Health
📍 Oatley