Client Relationship Manager

DANS In Home Care | Dubbo, NSW

Build relationships. Create opportunities. Help people get more from their care.

DANS In Home Care is looking for a Client Relationship Manager who can combine strong relationship-building skills with a genuine commitment to improving outcomes for clients.

This is a growth-focused role with a difference.

You'll build referral partnerships, connect with prospective clients and families, identify new opportunities and help existing clients better understand and utilise the services and funding available to them.

At the same time, you'll work closely with our Care Partners and broader team to make sure growth never comes at the expense of what matters most: quality, choice and person-centred care.

What you'll be doing

Growing our client community

You'll build strong local referral networks, develop new business opportunities and turn enquiries into long-term client relationships.

You'll:

- Build and strengthen referral partnerships across our communities

- Generate new client enquiries and opportunities

- Follow up leads and support prospective clients through their decision-making journey

- Help turn enquiries into successful service commencements

- Maintain a healthy pipeline of future opportunities

- Identify emerging opportunities for DANS across regional NSW

Helping clients get more from their services

This isn't about selling services people don't need.

It's about understanding what matters to each client and helping them make informed choices about the supports available to them.

You'll work alongside clients, families and Care Partners to:

- Understand client goals,



needs and available funding

- Identify services that may improve independence, wellbeing and quality of life

- Help clients understand the supports available to them

- Identify unmet needs and opportunities to improve service utilisation

- Support clients to make informed choices about their care

Creating a great client experience

From that very first phone call through to commencing services, you'll help make the experience of joining DANS easy, responsive and welcoming.

You'll work across teams to improve communication, follow-up, onboarding and handover into ongoing service delivery.

Building capability across DANS

You'll also help our client-facing teams become more confident having meaningful conversations about services and opportunities.

That includes sharing knowledge, developing practical tools and helping our teams recognise where additional supports could genuinely benefit a client.

Turning insights into action

You'll keep an eye on what's happening across referrals, enquiries, conversion, onboarding, utilisation and service demand.

You'll use those insights, along with client feedback and market knowledge, to identify:

- Growth opportunities

- Service gaps

- Barriers to accessing services





- Changes in client demand

- Opportunities to improve the client experience

Who we're looking for

We're looking for someone who is naturally good with people and comfortable building relationships both inside and outside the organisation.

You may have experience in business development, account management, client relationship management, community engagement, partnerships or aged/disability/community services.

More importantly, you'll bring:

- Strong relationship-building and communication skills

- Confidence developing new networks and partnerships

- A proactive approach to following up opportunities

- Solid client service instincts

- Commercial awareness without losing sight of the person behind the numbers

- The ability to work collaboratively across different teams

- Confidence using data and insights to identify opportunities

- A genuine commitment to ethical, person-centred growth

Why this role matters

For DANS, growth isn't simply about getting bigger.

It's about reaching more people, helping existing clients make the most of the supports available to them and ensuring people across regional NSW can access services that genuinely improve their lives.

As our Client Relationship Manager, you'll be right at the centre of that.

If you're a relationship-builder who loves creating opportunities, connecting people with the right supports and seeing those relationships turn into meaningful outcomes, we'd love to hear from you.

Apply now and help us continue to grow care, connection and opportunity across regional NSW.

📌 Client Relationship Manager (Dubbo)
🏢 D.A.N.S. Inhome Care
📍 Dubbo