The Families Together Program Support position plays a key role in supporting the day-to-day operations and effective delivery of the Families Together program.

Working alongside Practitioners and the Program Manager, the role has a strong focus on administration, data management, systems coordination and practical support.

The position involves working across multiple databases and digital platforms, maintaining accurate records, supporting reporting requirements and contributing to improvements in administrative systems and processes.

The successful applicant will be highly organised, demonstrate strong technical skills and experience working with digital systems, while contributing to timely, responsive and well-coordinated support for families.

Family Support Network Inc. (FSN) is a community-based not-for-profit organisation supporting children, families and communities across the Northern Rivers since 1989. Our work is grounded in trauma-informed, strengths-based and person-centred practice, with a clear and consistent focus on child safety.

Families Together is a flexible, intensive case management framework. It works with families where children are suspected or determined to be at risk of significant harm (ROSH), with the goal of keeping children safe at home and preventing entry into out-of-home care.

The program delivers structured, home-based support focused on strengthening parenting capacity, improving family functioning, and increasing safety for children.

Role Responsibilities

- Provide administrative and coordination support to the Families Together team, including scheduling, referrals and follow-up actions.

- Maintain accurate client records, databases and program documentation, ensuring data quality, confidentiality and compliance.

- Manage and update information across Microsoft SharePoint, client management systems and other digital platforms.

- Use Microsoft 365 applications, including Excel, Forms and Power Automate,



to support workflows and improve administrative processes.

- Assist with data collection, reporting, monitoring deadlines and maintaining program records.

- Support Practitioners with casework coordination, service connections and practical assistance to families.

- Identify and escalate risks or concerns in accordance with organisational procedures.

Role Requirements

- Experience in administration, data management or program coordination, preferably within community services.

- Strong digital literacy, including proficiency in Microsoft 365, SharePoint, Excel and database management.

- Experience with Power Automate or digital workflow improvements (desirable).

- Excellent organisational skills, attention to detail and ability to manage competing priorities.

- Ability to learn new systems, maintain accurate records and improve administrative processes.

- Strong communication, teamwork and interpersonal skills, with an understanding of confidentiality and child safety responsibilities.

Qualifications and Other Requirements

- Certificate IV or Diploma in Business Administration, Community Services or a related field, or equivalent experience.

- Current NSW Driver's Licence.

- Working With Children Check.

- National Police Check.

- First Aid Certificate (or willingness to obtain).

Location & Conditions
Based in Lismore
Occasional travel required across Kyogle, Lismore and Richmond Valley (vehicle provided for work travel)
SCHADS Award

Family Support Network Inc. is committed to creating a culturally protected and inclusive workplace.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
We welcome people from all backgrounds and lived experiences.

Please include your resume/CV and a cover letter in your application. Applicants are encouraged to apply as soon as possible as applications are assessed once received.

Link to the position description: https://fsn.org.au/wp-content/uploads/2026/11/2026_11_02_Program-Support-Coordinator_PD.pdf

For queries about the position please contact ••••@fsn.org.au

📌 Families Together Program Support (Lismore)
🏢 Family Support Network
📍 Lismore