Hotel Manager

Best Western Plus Launceston

Lead a 116-room hotel with restaurant, bar and function facilities in the heart of Launceston.

Best Western Plus Launceston is seeking an experienced and hands-on Hotel Manager to lead the day-to-day operations of our 114-room hotel, including accommodation, restaurant, bar and function spaces.

This is a strong opportunity for a commercially minded hotel leader who understands both guest experience and operational discipline. The successful candidate will be visible across the hotel, confident leading department heads, and comfortable taking ownership of financial performance, service standards and team culture.

About the hotel

Best Western Plus Launceston is a well-established hotel located in central Launceston, catering to corporate, leisure, group and event guests.

With 116 rooms, food and beverage outlets, and function facilities, the hotel requires a leader who can balance daily operational execution with longer-term commercial planning. This is not a back-office role. It requires presence, pace and accountability.

The role

Reporting to the Director of Hotel Operations, the Hotel Manager will be responsible for leading the hotel in line with company standards, budgets, policies and operating procedures.

You will work closely with department heads across Rooms, Housekeeping, Food & Beverage, Maintenance and Administration to deliver strong guest outcomes, engaged teams and disciplined financial results.

Key responsibilities

Operational leadership

- Lead the daily operation of the hotel across accommodation, restaurant, bar and function areas

- Maintain high visibility throughout the property with guests and team members

- Support department heads in delivering clear standards, strong communication and consistent execution

- Act as the senior escalation point for guest issues, complaints and operational challenges

- Ensure the hotel operates in line with company procedures,



brand standards and agreed business objectives

Guest experience and service standards

- Drive a guest-first culture across all departments

- Monitor guest feedback and online reputation, taking action where standards fall short

- Lead service recovery where required and ensure complaints are handled professionally

- Ensure product and service delivery matches the expectations of the hotel’s key customer segments

Commercial and financial management

- Support the preparation of budgets, forecasts and business plans

- Monitor performance across rooms revenue, F&B;, labour, operating costs and departmental results

- Identify cost-saving opportunities without weakening guest experience or team performance

- Work with department heads to set and review financial targets

- Conduct regular business performance reviews and ensure actions are followed through

Team leadership

- Lead, coach and develop department heads and team members

- Support recruitment, onboarding, training and performance management

- Build a working environment where standards are transparent and accountability is consistent

- Ensure rosters, labour planning and team structures support both service and commercial outcomes

- Step into department leadership responsibilities when required

Compliance, safety and stakeholder management

- Ensure compliance with employment legislation, workplace health and safety, fire regulations and relevant legal requirements

- Maintain strong relationships with guests, suppliers, local authorities, key accounts and community stakeholders





- Represent the hotel professionally as a local industry ambassador

- Ensure accurate administration, reporting and operational controls are maintained

About you

We are looking for a practical hotel leader who can run the floor, read the numbers and lead people properly.

The ideal candidate will bring:

- Previous experience as a Hotel Manager, Operations Manager, Rooms Division Manager, Assistant Hotel Manager or senior hospitality leader

- Strong understanding of hotel operations across Rooms, Housekeeping and Food & Beverage

- Commercial confidence with budgets, forecasts, labour control and cost management

- Experience leading department heads and developing team performance

- A visible, hands-on leadership style

- Strong communication skills and the ability to make clear decisions under pressure

- A guest-focused mindset with strong service recovery skills

- Confidence working with owners, senior leaders, suppliers and local stakeholders

- Sound knowledge of workplace safety, compliance and hospitality operating standards

Why join us?

- Lead a full-service hotel with genuine operational variety

- Manage a property with 116 rooms, restaurant, bar and function facilities

- Work closely with an experienced Director of Hotel Operations

- Take ownership of a broad hotel operation, not just one department

- Build and lead a team in one of Tasmania’s key regional hotel markets

- Join a recognised hotel brand with established systems and local opportunity

This role will suit someone who

- Likes being visible in the business, not hidden in the office

- Understands that strong guest experience and commercial discipline must work together

- Can lead department heads with clarity and accountability

- Is comfortable making decisions and owning the result

- Wants a serious hotel leadership role with real operational scope

We invite qualified candidates with full Australian working rights to apply now.

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