About the role

This role suits someone who enjoys helping customers, keeping jobs organised and working closely with a busy team to ensure orders progress smoothly from enquiry through to delivery.

Key responsibilities

- Responding to customer enquiries by phone and email.

- Preparing and sending quotations, following up outstanding quotes and recording customer responses.

- Processing purchase orders and written quote acceptances.

- Entering and maintaining accurate customer and job information in our CRM, the Quote Register and Master Register.

- Coordinating with estimating, detailing, production and transport teams to provide customers with updates.

- Following up drawings, approvals and other information required to progress jobs.

- Confirming delivery requirements and communicating any changes or delays.

- Assisting with general sales administration and maintaining accurate records.

About you

- Experience in sales administration, customer service or a similar role.

- Strong communication skills and a friendly, professional manner.





- Excellent attention to detail and the ability to manage competing priorities.

- Confidence using Microsoft Outlook, Excel and business systems.

- A proactive approach to following up tasks and keeping customers informed.

- The ability to work independently and as part of a team.

- Experience in structural steel, construction or building materials would be highly regarded.

- Familiarity and the ability to read basic construction drawings would also be an advantage.

About us

Builders Steel Direct is looking for an organised and customer-focused Sales & Customer Service Administrator to support our structural steel team.

Benefits

- A varied role supporting structural steel projects from enquiry to delivery.

- Training in our products, systems and processes.

- The prospect to develop your knowledge of the steel and construction industry.

📌 Structural Steel Sales & Customer Service Administrator (Saint Marys)
🏢 Builder Steel Direct
📍 Saint Marys